Field Access Manager - Diabetes - Phoenix

EVERSANA • Phoenix, AZ

1d

About The Position

The Field Access Manager (FAM) serves as the main point of contact at designated healthcare accounts, providing account-management support to healthcare professionals and their staff on behalf of patients prescribed the product for approved indications. The FAM educates accounts about the Patient Services program, regional payer landscape, and pharmacy-channel access, and coordinates patient access and pull-through efforts across channels such as the HUB and specialty pharmacy when proper HIPAA consent has been secured. The FAM is the primary representative of Patient Services platforms within designated HCP offices and partners with internal and external stakeholders to optimize patient access to the product.

The role focuses on educating HCP office staff on access and payer approval processes, supporting prior authorizations and appeals, addressing access barriers, coordinating pharmacy reauthorizations, and implementing market-access initiatives. The FAM develops account strategies, maintains expertise in payer and specialty-pharmacy policies, and shares field insights to support patient and payer programs. The position also requires collaboration across functions and a commitment to diversity, equity, and inclusion.

Requirements

• Bachelor’s degree required.
• 10 or more years of pharmaceutical-industry experience, including payer policy and patient access.
• 5 or more years of experience in benefit verifications and/or prior-authorization requirements, or equivalent patient-access experience.
• Knowledge of CMS policies and processes, including Medicare Parts B and D.
• Knowledge of specialty markets, HUB/reimbursement services, and patient-access programs.
• Strong understanding of specialty-product access and reimbursement processes, including Patient Support Services programs.
• Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends.
• Ability to gather and interpret data to guide regional strategy, including understanding the role of HUB and patient claims data.
• Knowledge of Integrated Delivery Networks and Integrated Health Systems.
• Strong understanding of Microsoft applications and ability to conduct virtual engagements using Microsoft Teams.
• Ability to manage multiple priorities with strong organizational and problem-solving skills, initiative, and independence.
• Proven success working in a cross-functional environment.
• Ability to conduct impactful educational presentations.
• Strong knowledge of Veeva systems.

Nice To Haves

• Healthcare degree, including an MS, RN, PA, PharmD, or similar advanced healthcare or scientific degree.
• Advanced degree.
• Pediatric Endocrinology and/or Endocrinology experience.
• Previous launch experience in an access/reimbursement role.
• Experience in other biopharmaceutical industry functions, such as product marketing, managed care, field sales, or case management, or experience in a large healthcare practice.

Responsibilities

• Expand advocacy within HCP offices and educate staff on navigating access and payer approval processes, identifying barriers, and taking actions that support patient access to therapy.
• Provide educational resources that support the patient journey, including processes for prior authorizations, appeals, and specialty pharmacy, and help address access issues.
• Coordinate use of the patient service platform to support customers and patients when an office selects the HUB or specialty pharmacy as its preferred route to approved therapy.
• Coordinate annual pharmacy reauthorizations at designated accounts to support timely continuation of therapy.
• Collaborate with Sales, Market Access, Patient Services, Strategic Accounts, and other partners as a process and payer expert.
• Identify and address time-sensitive market development and implementation efforts to remove access barriers for appropriate patients and optimize adherence.
• Build and execute strategic business plans for top accounts and support successful implementation of market-access initiatives.
• Maintain knowledge of national, regional, and local payer landscapes, specialty pharmacy, and utilization-management criteria.
• Understand how payer, PBM, and specialty-pharmacy alignment, along with pharmacy drug formularies, affect market access in the designated geography.
• Provide appropriate field insights to support access and patient/payer support programs and resources offered through Patient Support Programs.
• Anticipate, navigate, and address account- and patient-specific access issues by partnering with appropriate stakeholders.
• Demonstrate commitment to diversity, equity, and inclusion through ongoing development, inclusive behavior, and proactive bias management.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior