Field Access Manager - Diabetes - Rocky Mountain

EVERSANA•Denver, CO

About The Position

The Field Access Manager (FAM) is the primary contact at designated healthcare accounts, providing account-management support to healthcare professionals and their staff on behalf of patients prescribed the product for approved indications. The FAM educates accounts about the Patient Services program, regional payer landscape, and pharmacy-channel access, and coordinates pull-through for prescribed patients across channels—including the HUB and specialty pharmacy—when the required HIPAA consent has been secured. The role is the primary representative of Patient Services platforms in designated HCP offices and partners with internal and external stakeholders to optimize patient access. The FAM helps offices navigate access and payer approval processes, identify and address barriers, and use educational resources and patient-service platforms to support prior authorizations, appeals, specialty pharmacy processes, and continued therapy. The role builds strategic plans for top accounts, develops expertise in payer and pharmacy dynamics, and provides field insights to support access and patient-support programs. The position also requires cross-functional collaboration and a commitment to diversity, equity, and inclusion.

Requirements

Bachelor’s degree.
10+ years of pharmaceutical industry experience, including payer policy and patient access experience.
5+ years of experience in benefit verifications and/or prior-authorization requirements, or equivalent patient-access experience.
Knowledge of CMS policies and processes, including experience with Medicare Parts B and D.
Knowledge of specialty markets, HUB/reimbursement services, and patient-access programs.
Strong understanding of specialty-product access and reimbursement processes, including Patient Support Services programs.
Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends.
Ability to gather and interpret data to guide regional strategy, including understanding the role of HUB and patient claims data.
Knowledge of Integrated Delivery Networks and Integrated Health Systems.
Strong understanding of Microsoft applications and ability to conduct virtual engagements using Microsoft Teams.
Ability to manage multiple priorities, with excellent organizational and problem-solving skills and a high level of initiative and independence.
Proven success working in a cross-functional environment.
Ability to conduct impactful educational presentations.
Strong knowledge of Veeva systems.

Nice To Haves

Advanced degree; healthcare degrees such as MS, RN, PA, or PharmD are advantageous.
Pediatric Endocrinology and/or Endocrinology experience.
Previous launch experience in an access or reimbursement role.
Experience in other biopharmaceutical industry functions, such as product marketing, managed care, field sales, case management, or a large healthcare practice.

Responsibilities

Expand advocacy within HCP offices and educate staff on navigating access and payer approval processes, identifying barriers, and taking actions that support patient access to therapy.
Provide educational resources to support the patient journey, including prior authorizations, appeals, specialty pharmacy processes, and access issues.
Coordinate use of the patient service platform to support customers and patients through the office’s chosen HUB or specialty pharmacy pathway.
Coordinate annual pharmacy reauthorizations at designated accounts to support timely reauthorization and continuation of therapy.
Collaborate with Sales, Market Access, Patient Services, Strategic Accounts, and other stakeholders as a process and payer expert.
Identify and address time-sensitive market development and implementation needs to remove access barriers for appropriate patients and optimize adherence.
Build and execute strategic business plans for top accounts and implement market access initiatives.
Maintain knowledge of national, regional, and local payer landscapes, specialty pharmacy, and utilization-management criteria.
Understand how payer, PBM, and specialty pharmacy alignment and drug formularies affect market access in the designated geography.
Provide field insights to support access and patient/payer support programs and resources.
Anticipate and address account- and patient-level access issues with appropriate stakeholders.
Demonstrate commitment to diversity, equity, and inclusion through ongoing development, inclusive behavior, and proactive bias management.
Perform other duties as assigned.