BONE Health Field Reimbursement Regional Senior Manager - Mid Atlantic

Amgen•Columbus, OH

1d•Remote

About The Position

The BONE Health Field Reimbursement Regional Senior Manager leads a regional team of Field Reimbursement Managers and executes reimbursement strategy to support optimal access to Amgen medications in the Bone Health therapeutic area. The role translates national and regional priorities into effective field execution, develops a high-performing team, and fosters accountability, collaboration, inclusion, and positive momentum. The Senior Manager is accountable for team performance against field KPIs and service expectations, including personal and team field-time measures, while ensuring a compliant and excellent access experience for customers and patients. The role uses payer, account, market, competitive, channel, and performance insights to shape regional strategy, build team capabilities, and address access barriers across Specialty Pharmacy and Buy & Bill channels. It is a field-based leadership position with regular in-person regional engagement and remote, work-from-home office demands. Travel of up to 60–80% by automobile or plane is expected based on geography and business needs; a valid driver's license and clean driving record are required. Possible physical demands include prolonged sitting and keyboard work.

Requirements

Doctorate degree and 2 years of experience in a public or private third-party access arena or pharmaceutical industry in sales, managed care, or clinical support; or master's degree and 4 years; or bachelor's degree and 6 years; or associate's degree and 10 years; or high school diploma/GED and 12 years.
Valid driver's license with a clean driving record.
Ability to travel up to 60–80% by automobile or plane, based on geography and business needs.
Demonstrated people leadership, including coaching, developing, motivating, and managing the performance of others.
Expertise in Specialty Pharmacy (pharmacy benefit) and Buy & Bill (medical benefit) reimbursement, including prior authorization, appeals/denials, coding, billing, claims, benefit design, and patient support programs.
Strong understanding of commercial payer, Medicare, and Medicaid access and reimbursement dynamics, and ability to interpret payer policy and translate changes into field action.
Ability to lead and coach account management, business planning, and customer engagement in a field-based reimbursement organization.
Strategic planning, analytical reasoning, and fact-based decision-making skills, including interpreting quantitative and qualitative data, field KPIs, payer policy, account insights, and performance trends.
Ability to build team culture, establish expectations, create accountability, and manage individual and team performance.
Cross-functional leadership and collaboration skills, including influencing outcomes across a complex matrix organization.
Commitment to ethical, legal, and compliance standards and experience leading teams within field reimbursement rules of engagement.
Presentation, facilitation, coaching, and communication skills for engagement with field teams, customers, cross-functional partners, and senior leadership.
Organizational and project management skills, including managing multiple priorities, leading change, and ensuring timely follow-through.
Experience using CRM and performance-management tools to monitor field execution, identify trends, and support coaching and business decisions.
Ability to work in a field-based leadership role with regular in-person engagement across the assigned region and meet established field-time and coaching expectations.

Nice To Haves

Bachelor's degree in business, healthcare, or a related field.
Five years of experience as a manager/first-line leader or demonstrated people leadership experience with responsibility for coaching, developing, motivating, and managing performance of others.
Three years of experience in third-party access or the pharmaceutical/biotechnology industry in field reimbursement, managed care, market access, clinical support, or a related access role.
Experience in healthcare settings or services such as physician offices/clinics, specialty pharmacy, HUB services, insurance verification, claim adjudication, or pharmaceutical/biotechnology manufacturers.
Previous experience leading a field reimbursement team supporting specialty pharmaceutical or biologic products and/or launching new products or indications.
Advanced experience with dual-benefit products and operational differences between Specialty Pharmacy and physician-administered Buy & Bill channels.
Knowledge of Managed Care, Government and Federal payer sectors, Integrated Delivery Networks/Integrated Health Systems, and regional payer dynamics.
Advanced knowledge of medical insurance terminology, CMS policies and processes, reimbursement regulations, coding, coverage, and payment methodologies.
Experience developing talent, assessing readiness, building succession plans, and coaching leaders or future leaders.
Experience leading business reviews and using performance measures, market insights, and customer feedback to improve field execution and access experience.
Experience partnering with training, operations, HUB, technology, and other enabling functions to improve field capabilities and processes.
Skills in people leadership, coaching and talent development, team culture, performance management, accountability, field execution, access and reimbursement expertise, dual-benefit reimbursement, Specialty Pharmacy, Buy & Bill, account management, analytical reasoning, competitive landscape analysis, compliance management, cross-functional collaboration, fact-based decision-making, market access reimbursement, market opportunity assessment, operational excellence, performance measurement, relationship building, strategic thinking, inclusive leadership, leadership through influence, change leadership, and customer access experience.

Responsibilities

Lead, coach, develop, and retain a high-performing team of Field Reimbursement Managers through clear expectations, regular coaching, field observations, feedback, performance management, and development planning.
Build a team culture grounded in accountability, collaboration, inclusion, trust, and positive momentum; recognize strong performance, address challenges constructively, and reinforce Amgen Values and leadership behaviors.
Set performance expectations and hold the team accountable for field KPIs, service-level expectations, customer engagement measures, and business objectives; use performance data to identify trends and improve execution.
Meet established Senior Manager field-time and coaching expectations, maintaining regional field presence to observe customer engagement, coach in real time, assess market dynamics, and stay connected to the customer access experience.
Ensure excellent, responsive, compliant access support through reimbursement expertise, issue resolution, and appropriate follow-through.
Develop and execute regional strategies that translate national access priorities into territory and account plans informed by payer, account, market, competitive, channel, and performance insights.
Coach FRMs in account management, analytical reasoning, fact-based decision-making, account and resource prioritization, account-specific access strategies, and adaptation based on market and performance insights.
Maintain expertise in Specialty Pharmacy and Buy & Bill reimbursement and ensure team capability to navigate dual-benefit product models.
Monitor payer dynamics, reimbursement policy, competition, channel trends, reimbursement economics, and stakeholder practices; translate insights into regional strategy and team execution.
Lead compliant cross-functional collaboration with Sales, Key Account Management, Market Access, Medical, HUB, Operations, Training, and other appropriate partners to align access priorities, resolve barriers, and improve customer experience within rules of engagement.
Lead regional business reviews and performance discussions that integrate KPIs, account insights, payer trends, access barriers, and opportunities; set actions and ensure follow-through.
Identify, escalate, and help resolve systemic access, reimbursement, process, and operational issues; communicate insights and recommendations to leadership and cross-functional partners.
Ensure team compliance with business rules, policies, procedures, privacy requirements, and field reimbursement rules of engagement through coaching, observations, virtual engagement, and performance management.
Partner with Training and Capability Development to identify skill gaps, support onboarding, reinforce reimbursement and account-management capabilities, and advance continuous development.
Drive operational excellence in regional planning, resource prioritization, expense management, CRM adoption, documentation, escalation management, and established processes.
Hire and onboard talent, develop succession and development plans, and empower team members to grow, take ownership, and deliver results.
Influence across a complex matrix organization, building trusted relationships and aligning stakeholders around access priorities and customer needs.

Benefits

Comprehensive employee benefits package, including health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans.
Flexible work models where possible.
Career development opportunities.