BONE Health Field Reimbursement Regional Senior Manager– Southeast

Amgen • Atlanta, GA

2d • Remote

About The Position

The BONE Health Field Reimbursement Regional Senior Manager leads a regional team of Field Reimbursement Managers and executes reimbursement strategy to support optimal access to Amgen medications in the Bone Health therapeutic area. The role translates national and regional priorities into effective field execution, builds and coaches a high-performing team, and fosters accountability, collaboration, inclusion, and positive momentum. The Senior Manager is accountable for team performance against field KPIs and service expectations, including personal and team field-time measures, while ensuring a consistent, compliant access experience for customers and patients.

The role uses payer, account, market, competitive, channel, and performance insights to guide regional strategy, develop FRM capabilities, and address access barriers across Specialty Pharmacy and Buy & Bill channels. It is field-based, covering parts of North Carolina, South Carolina, Georgia, Florida, Alabama, and Mississippi, with regular in-person regional engagement and travel of up to 60–80% by automobile or plane. The role also involves remote work from home and general office demands.

Requirements

• Doctorate degree and 2 years of experience in a public or private third-party access arena or pharmaceutical industry in sales, managed care, or clinical support; or master's degree and 4 years; or bachelor's degree and 6 years; or associate's degree and 10 years; or high school diploma/GED and 12 years.
• Valid driver's license with a clean driving record.
• Ability to travel up to 60–80% by automobile or plane, based on geography and business needs.

Nice To Haves

• Bachelor's degree in business, healthcare, or a related field.
• Five years of experience as a manager or first-line leader, or demonstrated people leadership experience coaching, developing, motivating, and managing others.
• Three years of experience in third-party access or the pharmaceutical/biotechnology industry in field reimbursement, managed care, market access, clinical support, or a related access role.
• Expertise in Specialty Pharmacy and Buy & Bill reimbursement, including prior authorization, appeals and denials, coding, billing, claims, benefit design, and patient support programs.
• Understanding of commercial payer, Medicare, and Medicaid access and reimbursement dynamics, and ability to interpret payer policy and translate changes into field action.
• Ability to lead and coach account management, business planning, and customer engagement in a field-based reimbursement organization.
• Strategic planning, analytical reasoning, and fact-based decision-making skills, including interpretation of quantitative and qualitative data, KPIs, payer policy, account insights, and performance trends.
• Ability to build team culture, establish expectations and accountability, and manage individual and team performance.
• Cross-functional leadership and collaboration skills to influence outcomes in a complex matrix organization.
• Commitment to ethical, legal, and compliance standards and experience leading teams within field reimbursement rules of engagement.
• Presentation, facilitation, coaching, and communication skills for engagement with field teams, customers, cross-functional partners, and senior leadership.
• Organizational and project management skills, including managing priorities, leading change, and ensuring timely follow-through.
• Experience using CRM and performance-management tools to monitor execution, identify trends, and support coaching and business decisions.
• Healthcare industry experience, including physician offices/clinics, specialty pharmacy, HUB services, insurance verification, claim adjudication, or pharmaceutical/biotechnology manufacturers.
• Previous experience leading a field reimbursement team supporting specialty pharmaceutical or biologic products and/or launching products or indications.
• Advanced experience with dual-benefit products and the operational differences between Specialty Pharmacy and physician-administered Buy & Bill channels.
• Knowledge of Managed Care, Government and Federal payer sectors, Integrated Delivery Networks/Integrated Health Systems, and regional payer dynamics.
• Advanced knowledge of medical insurance terminology, CMS policies and processes, reimbursement regulations, coding, coverage, and payment methodologies.
• Experience developing talent, assessing readiness, building succession plans, and coaching leaders or future leaders.
• Experience leading business reviews and using performance measures, market insights, and customer feedback to improve field execution and access experience.
• Experience partnering with training, operations, HUB, technology, and other enabling functions to improve field capabilities and processes.
• People leadership; coaching and talent development; team culture; performance management; accountability; field execution; access and reimbursement expertise; dual-benefit reimbursement expertise; Specialty Pharmacy; Buy & Bill; account management; analytical reasoning; competitive landscape analysis; compliance management; cross-functional collaboration; fact-based decision-making; market access reimbursement; market opportunity assessment; operational excellence; performance measurement; relationship building; strategic thinking; inclusive leadership; leadership through influence; change leadership; customer access experience.

Responsibilities

• Lead, coach, develop, and retain Field Reimbursement Managers through clear expectations, regular coaching, field observations, feedback, performance management, and development planning.
• Build a team culture grounded in accountability, collaboration, inclusion, trust, and positive momentum; recognize performance, address challenges, and reinforce Amgen values and leadership behaviors.
• Set performance expectations and hold the team accountable for field KPIs, service-level expectations, customer engagement measures, and business objectives; use performance data to identify trends and improve execution.
• Meet Senior Manager field-time and coaching expectations and maintain appropriate regional field presence to observe customer engagement, coach FRMs, assess market dynamics, and stay connected to customer access experiences.
• Ensure excellent, responsive, effective, and compliant customer access support through reimbursement expertise, issue resolution, and appropriate follow-through.
• Develop and execute regional strategies that translate national access priorities into territory and account plans, using payer, account, market, competitive, channel, and performance insights.
• Coach FRMs in account management, analytical reasoning, fact-based decision-making, account and resource prioritization, account-specific access strategies, and adapting execution based on insights.
• Maintain expertise in Specialty Pharmacy and Buy & Bill reimbursement and ensure team capability to navigate dual-benefit product models.
• Monitor payer dynamics, reimbursement policy and economics, competition, channel trends, and stakeholder practices; translate insights into regional strategy and team execution.
• Lead compliant cross-functional collaboration with Sales, Key Account Management, Market Access, Medical, HUB, Operations, Training, and other appropriate partners.
• Lead regional business reviews and performance discussions, integrating KPIs, account insights, payer trends, access barriers, and opportunities; set actions and ensure follow-through.
• Identify, escalate, and help resolve systemic access, reimbursement, process, and operational issues; communicate insights and recommended actions to leadership and partners.
• Ensure team compliance with business rules, policies, procedures, privacy requirements, and field reimbursement rules of engagement through coaching, observations, virtual engagement, and performance management.
• Partner with Training and Capability Development to identify skill gaps, support onboarding, reinforce capabilities, and advance continuous development.
• Drive operational excellence through regional planning, resource prioritization, expense management, CRM adoption, documentation, escalation management, and consistent processes.
• Hire and onboard talent, build succession and development plans, and empower team members to grow, take ownership, and deliver results.
• Influence across a complex matrix organization, building trusted relationships and aligning stakeholders around access priorities and customer needs.

Benefits

• Comprehensive employee benefits package, including retirement and savings plan with company contributions, group medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.
• Career development opportunities.
• Health and welfare plans for staff and eligible dependents.
• Financial plans with opportunities to save toward retirement or other goals.
• Work/life balance support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed