BONE Health Field Reimbursement Regional Senior Manager - Mid Atlantic

Amgen•Columbus, OH

3d•$176,905 - $239,341•Remote

About The Position

The BONE Health Field Reimbursement Regional Senior Manager leads a regional team of Field Reimbursement Managers and executes reimbursement strategy to support optimal access to Amgen medications in the Bone Health therapeutic area. The role leads and develops a high-performing team, translates national and regional priorities into field execution, and fosters a culture of accountability, collaboration, inclusion, and positive momentum. The Senior Manager is accountable for team performance against field KPIs and service expectations, including personal and team field-time measures, and for delivering a consistent, compliant access experience for customers and patients. The position uses payer, account, market, competitive, channel, and performance insights to guide regional strategy, develop team capabilities, and address access barriers across Specialty Pharmacy and Buy & Bill channels. It includes regular in-person field engagement throughout the assigned region, coaching and observing team members, working with cross-functional partners, and traveling up to 60–80% by automobile or plane. The role is remote/work from home with general office demands and requires a valid driver’s license and clean driving record.

Requirements

Meet one of the following education and experience combinations: doctorate degree and 2 years of relevant experience; master’s degree and 4 years; bachelor’s degree and 6 years; associate’s degree and 10 years; or high school diploma/GED and 12 years.
Relevant experience must be in a public or private third-party access arena or the pharmaceutical industry in sales, managed care, or clinical support.
Must have a valid driver’s license with a clean driving record.
Able to travel up to 60–80% by automobile or plane, based on geography and business needs.
Able to meet established field-time and coaching expectations and engage in person across the assigned region.

Nice To Haves

Bachelor’s degree in business, healthcare, or a related field.
Five years of experience as a manager or first-line leader, or demonstrated people leadership experience coaching, developing, motivating, and managing others’ performance.
Three years of experience in third-party access or the pharmaceutical/biotechnology industry in field reimbursement, managed care, market access, clinical support, or a related access role.
Expertise in Specialty Pharmacy and Buy & Bill reimbursement, including prior authorization, appeals and denials, coding, billing, claims, benefit design, and patient support programs.
Strong understanding of commercial payer, Medicare, and Medicaid access and reimbursement dynamics and ability to translate payer policy changes into field action.
Experience leading and coaching account management, business planning, and customer engagement in a field-based reimbursement organization.
Strategic planning, analytical reasoning, and fact-based decision-making skills, including interpreting quantitative and qualitative data, field KPIs, payer policy, account insights, and performance trends.
Ability to build team culture, establish expectations, create accountability, and manage individual and team performance.
Strong cross-functional leadership and collaboration skills and ability to influence outcomes in a complex matrix organization.
Commitment to ethical, legal, and compliance standards and experience leading teams within field reimbursement rules of engagement.
Presentation, facilitation, coaching, and communication skills for working with field teams, customers, cross-functional partners, and senior leadership.
Organizational and project management skills, including managing multiple priorities, leading change, and ensuring timely follow-through.
Experience using CRM and performance-management tools to monitor field execution, identify trends, and support coaching and business decisions.
Healthcare industry experience involving physician offices or clinics, specialty pharmacy, HUB services, insurance verification, claim adjudication, or pharmaceutical/biotechnology manufacturers.
Experience leading a field reimbursement team supporting specialty pharmaceutical or biologic products and/or launching new products or indications.
Advanced experience with dual-benefit products and operational differences between Specialty Pharmacy and physician-administered Buy & Bill channels.
Knowledge of Managed Care, Government and Federal payer sectors, Integrated Delivery Networks/Integrated Health Systems, and regional payer dynamics.
Advanced knowledge of medical insurance terminology, CMS policies and processes, reimbursement regulations, coding, coverage, and payment methodologies.
Experience developing talent, assessing readiness, building succession plans, and coaching leaders or future leaders.
Experience leading business reviews and using performance measures, market insights, and customer feedback to improve field execution and access experience.
Experience partnering with training, operations, HUB, technology, and other enabling functions to improve field capabilities and processes.

Responsibilities

Lead, coach, develop, and retain a high-performing team of Field Reimbursement Managers through clear expectations, regular coaching, field observations, feedback, performance management, and development planning.
Build a team culture grounded in accountability, collaboration, inclusion, trust, and positive momentum, while reinforcing Amgen Values and leadership behaviors.
Set performance expectations and hold the team accountable for field KPIs, service-level expectations, customer engagement measures, and business objectives; use performance data to identify trends and address gaps.
Meet Senior Manager field-time and coaching expectations, maintain appropriate regional field presence, observe customer engagement, coach FRMs, assess market dynamics, and stay connected to customer access experiences.
Ensure consistent delivery of a compliant, high-quality access experience through reimbursement expertise, responsive customer engagement, issue resolution, and appropriate follow-through.
Develop and execute regional strategies that translate national access priorities into territory and account plans using payer, account, market, competitive, channel, and performance insights.
Coach FRMs in account management, analytical reasoning, fact-based decision-making, account prioritization, resource allocation, and account-specific access strategies.
Maintain expertise in Specialty Pharmacy and Buy & Bill reimbursement and build team capability to support a dual-benefit product model.
Monitor payer dynamics, reimbursement policy, competition, channel trends, reimbursement economics, and stakeholder practices; translate insights into regional strategy and execution.
Lead compliant cross-functional collaboration with Sales, Key Account Management, Market Access, Medical, HUB, Operations, Training, and other partners to align priorities and resolve access barriers.
Lead regional business reviews and performance discussions, integrating field KPIs, account insights, payer trends, barriers, and opportunities; establish actions and ensure follow-through.
Identify, escalate, and help resolve systemic access, reimbursement, process, and operational issues; communicate insights and recommended actions to leadership and partners.
Ensure team compliance with business rules, policies, procedures, privacy requirements, and field reimbursement rules of engagement through coaching, observations, virtual engagement, and performance management.
Partner with Training and Capability Development to identify skill gaps, support onboarding, reinforce reimbursement and account-management capabilities, and advance continuous development.
Drive operational excellence through regional planning, resource prioritization, expense management, CRM adoption, timely documentation, escalation management, and consistent processes.
Hire and onboard talent, build succession and development plans, and empower team members to grow, take ownership, and deliver results.
Lead through influence across a complex matrix organization, building trusted relationships and aligning stakeholders around access priorities and customer needs.

Benefits

Health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans.
Career development opportunities.
Flexible work models where possible.