Associate Director, Field Reimbursement Manager - Liver - Southeast

Gilead Sciences•Charlotte, NC

16h•Remote

About The Position

The Associate Director, Field Reimbursement Manager – Liver is a regional market-access expert who monitors local and national payer policies and acquisition pathways and proactively addresses coverage and reimbursement challenges to support timely access to treatment. The role collaborates with Therapeutic Specialists, Marketing, Patient Support, providers, specialty pharmacies, and other stakeholders to align patient-access strategies, improve workflows, and help patients receive treatment without unnecessary delays. This remote, field-based role covers the Southeast region, including Charlotte, Atlanta, Louisville, and Columbia. Candidates must reside within 10 miles of the region's borders. The position requires travel 75% of the time, with in-person meetings with key stakeholders. The role also includes people-leader responsibilities focused on inclusion, talent development, and empowering teams.

Requirements

Bachelor's degree and 10 years of experience, or master's degree and 8 years of experience, or Ph.D. and 2 years of experience.
Willingness to travel 75% of the time across designated regions and strategic accounts.
Must reside within 10 miles of the region's borders.

Nice To Haves

BA/BS/RN with 10 or more years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related team.
MA/MS/PharmD with 8 or more years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related role.
Prior leadership, enterprise account, IDN/health system, or cross-functional account strategy experience.
Deep understanding of relationships among payers, providers, health systems, specialty pharmacies, and pharmaceutical companies in reimbursement and access.
Experience engaging and managing large, complex provider accounts, multi-location health systems, IDNs, national or regional accounts, and/or accounts spanning multiple states or regions.
Familiarity with pharmacy and medical benefits, specialty payers, reimbursement pathways, and acquisition models across commercial, Medicare, Medicaid, and other payer segments.
Understanding of local, state, and national policy changes and their effects on reimbursement, coverage, acquisition, and account workflows.
Experience partnering with specialty pharmacies and HUB services to support account-specific workflow optimization and patient access.
Ability to influence without authority, align matrixed stakeholders, and translate account-level barriers into scalable process improvements.
Strong executive presence and comfort engaging C-suite or executive leadership, pharmacy directors, revenue cycle leaders, implementation leaders, and system stakeholders.

Responsibilities

Develop and manage business relationships with key account stakeholders, including providers and specialty pharmacies, to facilitate patient access to Gilead products.
Serve as a regional reimbursement expert, using influence mapping to identify and engage key customer accounts and communicate with appropriate stakeholders.
Assist the internal patient support program team in improving hub and FRM processes, including benefit verification and education on prior authorizations.
Communicate changes in formulary or reimbursement processes and provide accounts with timely support and education on requirements such as medical exceptions and prior authorization.
Collaborate with internal and external stakeholders to create instructional resources that help providers and office staff understand reimbursement best practices.
Coordinate with the Gilead HUB to improve communication between FRMs and case managers and provide efficient support to accounts.
Identify bottlenecks in the patient journey and use technology tools to respond promptly to high-need cases.
Demonstrate cultural sensitivity and flexibility, adapting to different environments and practices without being overly prescriptive.
Maintain a collaborative, patient-centric approach focused on patient access and positive outcomes.
Create inclusion by modeling it and embedding the value of diversity in team management.
Develop talent by understanding employees' skills, experience, aspirations, and potential, and coaching them on performance and growth.
Empower teams by aligning goals with organizational objectives, holding teams accountable, removing barriers, and connecting them to the broader organization.