Senior Field Reimbursement Manager - Liver - MidWest

Gilead Sciences•Indianapolis, IN

1d•Remote

About The Position

The Senior Field Reimbursement Manager – Liver is a regional expert in liver market access who monitors local and national payer policies and acquisition pathways, addresses coverage and reimbursement challenges, and works to support timely patient access to treatment. The role collaborates with internal teams—including Therapeutic Specialists (Sales), Marketing, and Patient Support—and external stakeholders to align patient access strategies. It also manages multiple projects, solves problems, and identifies workflow improvements that help patients receive treatment without unnecessary delays. This is a remote, field-based role covering the Midwest, including Detroit, Michigan; Columbus, Ohio; and Indianapolis, Indiana. Candidates must reside within 10 miles of their region’s borders. The role requires willingness to travel 75% of the time across designated regions and strategic accounts, with in-person meetings with key stakeholders central to success. The position also carries people-leader accountabilities: creating an inclusive environment, developing employees through coaching and feedback, and empowering teams by aligning goals and removing barriers.

Requirements

Bachelor’s degree and eight years of experience, or a master’s degree and six years of experience, or a Ph.D.
Willingness to travel 75% of the time across designated regions and strategic accounts.
Ability to engage in person with key stakeholders.
Demonstrated open-mindedness and flexibility in working across cultural similarities and differences.
Collaborative, patient-centric approach focused on access and positive outcomes.

Nice To Haves

BA/BS/RN with at least eight years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related team.
MA/MS/PharmD with at least six years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related role.
Prior leadership, enterprise account, IDN/health system, or cross-functional account strategy experience.
Deep understanding of relationships among payers, providers, health systems, specialty pharmacies, and pharmaceutical companies in reimbursement and access.
Experience managing large, complex provider accounts, multi-location health systems, IDNs, national or regional accounts, or accounts spanning multiple states or regions.
Familiarity with pharmacy and medical benefits, specialty payer landscapes, reimbursement pathways, and acquisition models across commercial, Medicare, Medicaid, and other payer segments.
Understanding of local, state, and national policy changes and their effects on reimbursement, coverage, acquisition, and account workflows.
Experience partnering with specialty pharmacies and HUB services to optimize account-specific workflows and patient access processes.
Ability to influence without authority, align matrixed stakeholders, and translate account-level barriers into scalable process improvements.
Executive presence and comfort engaging C-suite and executive leaders, pharmacy directors, revenue cycle leaders, implementation leaders, and other system stakeholders.

Responsibilities

Develop and manage business relationships with key account stakeholders, including providers and specialty pharmacies, to facilitate patient access to Gilead products.
Serve as a regional reimbursement expert, using influence mapping to identify and engage key customer accounts and communicate with appropriate stakeholders.
Support the internal patient support program team in improving hub and FRM processes, including benefit verification and prior-authorization education.
Communicate changes in formulary or reimbursement processes and provide accounts with timely support and education on medical exceptions and prior-authorization requirements.
Collaborate with internal and external stakeholders to create instructional resources that help providers and office staff understand reimbursement best practices.
Coordinate with the Gilead HUB to improve communication between FRMs and case managers and provide efficient account support.
Identify patient-journey bottlenecks and use technology tools to respond promptly to high-need cases.
Demonstrate cultural sensitivity and flexibility, adapting to different environments and practices without being overly prescriptive.
Maintain a patient-centric, collaborative approach focused on patient access, positive outcomes, and team success.
Create inclusion by modeling inclusive behavior and embedding the value of diversity in team management.
Develop talent by understanding employees’ skills, experience, aspirations, and potential, and coaching them on performance and growth.
Empower teams by aligning goals and organizational objectives, holding teams accountable, removing barriers, and connecting them to the broader organization.