Field Services Manager

RK Industries•Salt Lake City, UT

13d

About The Position

The Field Services Manager leads commercial HVAC/MEP service operations in an assigned territory. The role oversees daily field operations, develops and mentors technicians, and ensures exceptional customer service, safety, quality, and financial performance. The manager also supports sales and business growth, manages territory budgets, and contributes to strategic and operational planning. The position is based in Salt Lake City, Utah, and offers an annual salary of $117,000–$145,000 plus bonus, a company vehicle, and benefits.

Requirements

10+ years of experience in technical, fiscal responsibilities, and leadership.
Strong technical knowledge of commercial HVAC/MEP service operations.
Experience with budgeting, financial performance, operational planning, and business development support.
Ability to build relationships across departments, support sales teams, and maintain strong customer relationships.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee daily field service operations across the assigned territory and ensure technicians have the training, tools, and technical support they need.
Promote the company’s safety culture through safety meetings, jobsite inspections, toolbox talks, and proper PPE use.
Develop and mentor technicians through individualized training plans, career development, and performance reviews.
Partner with sales teams and the Divisional General Manager to review sales pipelines, identify opportunities, and support business growth.
Develop and manage territory budgets and contribute to strategic planning and operational performance.
Resolve customer concerns promptly and professionally while maintaining service quality and cost-effectiveness.
Review and approve technician time, service documentation, estimates, and outstanding administrative items.
Collaborate with Accounting on collections and customer credit needs.