Field Manager, Field Services

Ricoh Americas Holdings • Houston, TX

1d

About The Position

The Field Manager, Field Services leads a team of service technicians responsible for reliable service and exceptional customer experiences across an assigned territory. The role is accountable for developing employees, achieving operational and financial objectives, and ensuring consistent execution of service standards. Success requires meaningful field engagement, sound judgment, disciplined execution, and personal accountability for results.

The Field Manager directly influences employee performance, customer experience, and business financial results. The position provides an opportunity to lead and develop a team, address operational challenges, and make a measurable impact on organizational success.

Requirements

• Demonstrated leadership experience in field service, technical operations, or a comparable service environment.
• A track record of improving business results through employee coaching, accountability, and disciplined execution.
• Strong judgment, communication, problem-solving, and decision-making abilities.
• Ability to interpret operational performance and turn observations into effective action.
• A leadership approach that balances high expectations with employee support and development.
• Commitment to customer service, operational excellence, and continuous improvement.
• Valid driver's license and ability to meet company driving requirements.

Responsibilities

• Establish clear expectations, coach technicians, address performance gaps, and build an engaged, accountable team.
• Improve productivity, first-time fix performance, recall reduction, service efficiency, and customer satisfaction.
• Regularly observe service execution, provide meaningful coaching, remove obstacles, and verify improvement.
• Translate business priorities into clear actions, monitor progress, and ensure commitments are fulfilled.
• Optimize technician capacity, territory coverage, labor utilization, and controllable service expenses.
• Proactively address service concerns, manage escalations, and partner with customers and internal teams to improve service delivery.
• Use operational data, field observations, and judgment to identify underlying problems and take effective action.
• Recruit, develop, and retain talent while preparing employees for expanded responsibilities and future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed