Manager-Field Services
About The Position
The Manager-Field Services leads Field Services teams across assigned markets, driving operational excellence and customer success. The role cultivates a team culture focused on exceptional customer service, technical excellence, and professionalism. It provides leadership for network growth and maintenance activities, oversees the maintenance of network equipment and company assets, and serves as the management point of contact for network equipment and customer-related issues in specific markets. The position is based at 120 South Wright Street in Delavan, Wisconsin. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, with 24/7 on-call availability to support customers, the network, and Field Service Technicians. The role may require work outside regular hours when circumstances dictate.
Requirements
- Bachelor's degree or higher, or at least 4 years of professional work experience.
- At least 3 years of experience in the telecommunications industry.
- At least 3 years in a supervisory role or equivalent leadership experience.
- Must have and maintain a valid driver's license.
- Upon hire, must successfully complete customer-specific requirements, which may include a customer-administered background check.
- Must be available to work off-hours when situations require it.
- Computer proficiency.
- Ability to manage multiple tasks and maintain urgency while keeping a positive attitude.
- Strong problem-solving, leadership, and interpersonal skills.
- Ability to handle stressful network outages and customer-impacting situations calmly.
Nice To Haves
- Strong technical background, including understanding of telephony, Class 5 switching, copper and fiber optic outside plant practices, troubleshooting, and common equipment installation and maintenance practices.
- Lightwave transmission system experience.
- Solid understanding of SONET theory and operation.
- Extensive knowledge of fiber restoration practices and procedures.
- Solid understanding of OSHA safety requirements and guidelines.
- Customer Focus Management and/or Total Quality Management training.
- Enjoyment of working with people and team building, including teaching and coaching.
- A sense of urgency and a can-do attitude.
Responsibilities
- Lead direct teams and coordinate with other teams involved in network growth and maintenance, fostering a motivating and rewarding work environment.
- Maintain effective working relationships with adjacent teams.
- Direct activities for proper maintenance of TDS network equipment and other company assets.
- Assist Field Services leadership in carrying out plans and processes aligned with the overall business plan.
- Ensure compliance with TDS policies, processes, and procedures.
- Ensure the team understands TDS goals and coach team members through process improvements.
- Serve as the management point of contact for network equipment and customer-related issues in assigned markets.
- Coach direct reports and contractors during emergencies such as switch outages and cable breaks.
Benefits
- $3,500 sign-on bonus.
- Medical, dental, vision, and life insurance beginning on day one.
- All-expenses-paid vacation opportunity for top performers.
- Discounted TDS services.
- Three weeks of paid vacation and two weeks of paid sick time per year.
- Paid company holidays.
- 401(k) program with employer match.
- Paid parental leave.
- Tuition assistance.
- Short-term and long-term disability coverage is available for associates working 30 or more hours per week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
