Field Services Manager

Associa•Chantilly, VA

About The Position

Associa On Call is hiring a Field Services Manager for its Chantilly, Virginia location. The position works closely with branch management and leadership to source vendors, assist with project scoping, and serve as a liaison between HOA clients and vendors, ensuring projects stay on schedule and comply with contracts. The role develops existing customer relationships and builds new ones to drive projects to successful completion, and recruits vendors and contractors to join the affiliates program. The manager oversees residential maintenance projects ranging from recurring small jobs to large, multi-contractor projects. The position also handles department financial performance, invoicing and billing, accounts receivable, reporting, scheduling, and coordination of personnel, contractors, equipment, and fleet maintenance. Additional off-site travel may be required to perform job duties. Annual salary is $70,000–$75,000.

Requirements

At least 2 years of leadership experience in residential maintenance or residential construction.
Background in construction and/or residential maintenance.
Customer-service-driven and team-oriented approach.
Excellent written and spoken communication skills.
Experience communicating with Board Members, homeowners, vendors, management teams, and internal staff.
Experience completing administrative, invoicing, and billing tasks.
Excellent project management skills, including meeting time-sensitive deadlines and prioritizing tasks.
Ability to communicate with stakeholders and teams in the field.
Knowledge of safety and security procedures and conflict resolution techniques.
Ability to adapt to changes in the work environment, manage competing demands, adjust approach or methods to fit the situation, and handle frequent changes, delays, or unexpected events.

Nice To Haves

Invoicing and basic job accounting skills.

Responsibilities

Assist clients and team members with planning and implementing maintenance projects, from recurring small projects to large multi-contractor projects.
Partner with contractors and clients to formulate and solicit bids for jobs and contracts.
Oversee and direct maintenance personnel, equipment installation, facilities equipment repair, and preventative maintenance programs.
Identify and resolve maintenance, materials, supplies, and staffing problems.
Maintain, update, and plan schedules, including assigning tasks to staff and hiring subcontractors.
Communicate maintenance schedules to internal and external stakeholders.
Review, evaluate, and prioritize maintenance requests.
Prepare and submit proposals for completion by internal maintenance team members.
Process contractor and vendor invoices and issue payments in a timely manner.
Report on activities, budgets, supplies, and planned projects.
Communicate budgetary adjustments in revenue or expense to branch leadership.
Maintain thorough communication with community managers, clients, vendors, and branch leadership.
Review and oversee the department’s financial performance.
Complete weekly billing and respond to billing inquiries.
Oversee accounts receivable for the department.
Submit reporting as needed, including weekly materials and labor revenue to budget, technician efficiency, and business updates.
Maintain an organized filing system for technicians’ receipts and paperwork.
Coordinate with other departments to ensure fleet vehicles are maintained and operating properly.
Recruit vendors and contractors to join the affiliates program.
Travel off-site as needed to perform job duties.
Perform other duties as assigned.