Premium Suites Manager | Full-Time | Lansing Lugnuts (Jackson Field)

Oak View Group•Lansing, MI

12d

About The Position

The Premium Suites Manager oversees guest service in the suites level at Jackson Field, including 19 suites and an exclusive VIP area. The manager works in a fast-paced, changing environment and assists the Executive Chef and General Manager with training, inventory, and special events. The role requires excellent attendance and availability to work all baseball games and non-game-day events as scheduled based on business needs. This is a full-time role with an annual salary of $57,000–$67,000. Benefits include health, dental, and vision insurance; a 401(k) savings plan with matching; and paid time off, including vacation days, sick days, and 11 holidays. The position will remain open until December 31, 2026.

Requirements

3–5 years of supervisory or management experience in a fast-paced restaurant, stadium, or catering environment, or applicable education.
Ability to communicate clearly, professionally, and respectfully with employees, co-workers, volunteers, management staff, and guests, fostering a positive and cooperative work environment.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Valid food-handling certificate or alcohol-service permit if required by state or federal regulations.
Ability to handle cash accurately and responsibly.
Ability to calculate basic arithmetic and percentages for POS cash and credit transactions, cash reconciliation, and product inventory.
Excellent attendance and availability to work all baseball games and scheduled non-game-day events.

Responsibilities

Oversee setup of food service areas in assigned suites, VIP areas, and picnic areas based on pre-orders, ensuring they are ready before events.
Maintain exceptional quality and hospitality standards throughout the stadium.
Communicate clearly and consistently with departmental counterparts.
Coordinate event organization and preparation for seamless execution.
Assist with closing event financials and ensure accurate billing.
Manage team members on event and non-event days.
Direct non-food-and-beverage inquiries to the appropriate entity or personnel.
Monitor and maintain food quality and inventory control, and manage product requisitions.
Assist management in maintaining departmental policies and procedures, safety and sanitation standards, and a positive atmosphere for team members and guests.
Maintain, resolve, and enforce cash-handling policies and procedures.
Monitor and enforce safe alcohol policies and procedures, including checking guest IDs for minimum-age verification and taking action when guests are visibly intoxicated.
Know food and beverage menu items and accompaniments.
Supervise beverage service, including alcoholic beverages, and respond to guests’ additional requests.
Ensure suites have necessary serviceware and supervise setup of suite functions, including linens, dishware, glassware, and silverware.
Maintain sanitation, health, and safety standards in work areas.
Ensure location equipment is clean and operable before events.
Enforce Oak View Group policies and procedures.
Assist the management team with training, inventory, and special-event projects.
Perform other duties as assigned by managers and supervisors.