Supervisor F&B - Premium - Suites (Full-Time)

Sphere Entertainment Group, LLC•Las Vegas, NV

5d•Onsite

About The Position

Sphere Entertainment Co. is hiring a Food & Beverage Supervisor for its premium food and beverage operations, primarily supporting suites and catering at Sphere. The supervisor leads front-line employees and oversees daily operations and maintenance across assigned locations, with the possibility of supporting concessions, bars, and kiosks according to business needs. The role focuses on delivering exceptional guest experiences, maintaining company standards, and driving employee productivity, performance, and positive financial results. The supervisor executes food and beverage operations during events, manages suite and catering orders using POS systems and catering software, and maintains a clean, safe, and appealing work environment. The position also includes team training and development, guest service recovery, inventory control, staff scheduling and payroll support, and collaboration with management and other organizational partners. Operations and assignments may change with business and staffing needs. This is an on-site role requiring a flexible schedule that includes nights, weekends, holidays, and shifts assigned for mandatory events. The work involves prolonged standing and physical movement, lifting up to 20–50 pounds, and possible exposure to theatrical effects and odors. The hourly pay is $32.

Requirements

Minimum 3–5 years of supervisory experience and/or knowledge of events, sports, or theatre operations in an entertainment venue.
Excellent communication skills and ability to engage stakeholders at all organizational levels.
Experience completing reports and documenting staff performance.
Ability to build collaborative relationships and influence across teams and functions, including without direct reporting authority.
Ability to maintain positive, approachable, and professional relationships with a diverse group.
Ability to manage conflict and respond urgently to customer problems.
Commitment to high-quality guest service.
Ability to manage multiple tasks under tight deadlines.
Experience motivating employees, holding teams accountable, monitoring performance, and coaching and developing staff.
Proficiency in Microsoft Word and Excel.
Advanced knowledge of merchandise operations and sales techniques.
Experience producing and maintaining visual displays in a food or retail environment.
Experience resolving inventory discrepancies.
Exceptional attention to detail and strong follow-up skills.
Integrity, tact, diplomacy, and commitment to company values and principles.
Ability to work a flexible schedule, including weekends, nights, and holidays, and assigned shifts for mandatory events.
Ability to lift 20–50 pounds, stand for extended periods, and perform physical movements including bending and reaching.
Must be at least 21 years old.
Must hold a TAM Card, Food Handler’s Card, and LVMPD Non-Gaming Work Card.

Nice To Haves

At least 60 credit hours of college-level coursework, or comparable self-development through certifications, trade school coursework, or similar.
Bar and merchandise sales management experience.

Responsibilities

Supervise and lead front-line employees in premium food and beverage locations, primarily suites and catering, and support other locations as business needs require.
Execute food and beverage operations during events and maintain a clean, safe, and aesthetically pleasing work environment.
Use POS systems and catering software to create and maintain orders for suites and catering events based on client demand.
Motivate team members to focus on sales and guest service through sales goals and incentives.
Train, develop, coach, and mentor front-line employees, providing fair and timely feedback and documenting performance.
Ensure employees follow company policies, standards, food-safety requirements, Department of Health regulations, and city codes.
Lead and participate in pre-shift meetings and management or leadership meetings.
Ensure exceptional guest service, respond to guest feedback and concerns, and provide recovery solutions when appropriate.
Work effectively in a fast-paced, time-sensitive environment, including handling last-minute changes.
Collaborate with the food and beverage department and organizational partners to support the guest experience.
Conduct daily and monthly inventory counts and manage inventory quality and quantity.
Model leadership, positivity, communication, and integrity while holding the team accountable to company goals.
Work with management to enforce disciplinary actions when necessary.
Assist with daily and weekly staff scheduling, placement, and payroll.
Provide additional management support as required by business and staffing needs.
Adhere to appearance and presentation guidelines while on-site.