F&B Supervisor

Stonebridge Hospitality Management•Austin, TX

5d•Onsite

About The Position

The Food & Beverage Supervisor supervises and controls restaurant and bar operations to meet hotel and brand standards. The role is responsible for efficient service, profitability, compliance with regulations—particularly liquor laws—and delivering an exceptional guest experience. The supervisor oversees food and beverage associates, bartenders, and room service staff; manages inventory and supplies; responds to guest concerns; and supports staff training and development. The position reports to the Food & Beverage Manager and supervises Food & Beverage Team Members.

Requirements

At least 3 years of experience in food and beverage operations or a supervisory role.
Strong understanding of POS systems, cost control, and inventory management.
Knowledge of food hygiene regulations and liquor laws.
Ability to manage and lead a team, including training and performance management.
Excellent customer service skills focused on guest satisfaction.
Strong written and verbal communication skills.
Ability to work under pressure and manage multiple tasks in a fast-paced environment.
Ability to resolve guest complaints and maintain high service standards.
Ability to collaborate with departments such as front office and housekeeping.

Responsibilities

Ensure prompt and efficient service of meals, snacks, and beverages to required standards.
Maintain profit margins by managing costs through sales analysis, menu costing, and cash-handling procedures.
Ensure cleanliness and maintenance of the restaurant and bar, including table setups and flower arrangements.
Supervise food and beverage associates and ensure they are well-groomed, professionally dressed, and provide courteous service.
Manage bartenders and room service staff, ensuring they are trained and meet service standards.
Oversee room service orders to ensure timely and accurate delivery.
Manage ordering, storage, and issuing of goods while maintaining security and adherence to stock requirements.
Handle customer complaints and maintain high service quality.
Ensure compliance with hygiene, health, and safety standards.
Conduct performance reviews, identify training needs, and support ongoing staff development.
Maintain visibility with guests and staff by circulating throughout the restaurant and bar.
Conduct regular staff training and stay informed about industry trends for continuous improvement.