F&B Supervisor

TB ISLE RESORT LP•Aventura, FL

6d•Onsite

About The Position

The Food & Beverage Supervisor assists with Food & Beverage operations at JW Marriott Turnberry Miami Resort & Spa. The role helps ensure that operations meet guests’ needs, support guest satisfaction, and maximize financial performance. The supervisor oversees service associates and shift procedures, supports operational and financial activities, maintains service standards, and contributes to associate recruitment, development, and training. The position requires work in a fast-paced environment and flexible scheduling, including weekends and holidays.

Requirements

Professional demeanor appropriate for a luxury environment.
Minimum one to two years of experience in a food and beverage environment at a fine dining establishment or luxury hotel.
Strong restaurant operations background.
Ability to listen to, understand, and clarify concerns raised by guests and members.
Ability to work in a busy, fast-paced team environment, work independently, and prioritize tasks effectively.
Knowledge of Micros or other point-of-sale systems.
Excellent organizational, interpersonal, and administrative skills.
High school diploma or GED with 3–5 years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree in a related field and two years of relevant experience.
Ability to communicate in English.
Ability to work flexible schedules, including holidays and weekends, and perform multiple tasks.
Knowledge of basic food-handling policies and procedures, food preparation and presentation techniques and equipment, storage and handling techniques, and sanitation standards.
Knowledge of hotel food and beverage operations.
Knowledge of proper chemical handling, cleaning techniques, and use of equipment and machinery.
Experience using computers and Microsoft Office programs such as Word, Excel, and Outlook.
Ability to work in a fast-paced environment.
Physical ability to lift, pull, and push items up to 50 pounds; stand, walk, reach, and bend throughout the shift.

Nice To Haves

Ability to communicate in a second language.

Responsibilities

Assist with ensuring compliance with food and beverage policies, standards, and procedures.
Supervise associates and tabletop presentation for meal service.
Maintain complete menu knowledge, including breakfast, lunch, dinner, bar, and wine pairings.
Supervise shift opening and closing procedures.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Maintain inventory of equipment, linen, and other supplies.
Ensure service areas are maintained and clean, and communicate expectations to the relevant departments.
Monitor and control the Micros or other POS system in accordance with guest checks and hotel reports.
Assist with producing payroll, reports, forecasts, inventory, and budgets for food and beverage operations.
Resolve customer complaints as appropriate to maintain guest satisfaction and service quality.
Participate in departmental meetings and communicate departmental goals clearly and consistently.
Maintain JW Marriott Turnberry Resort & Spa service standards.
Promote and maintain good associate relations among service, kitchen, stewarding, and dining room personnel.
Assist with recruiting, interviewing, hiring, developing, and training associates.
Perform other reasonable duties as required by management.