F&B Supervisor

Loews Hotels & Co • Rosemont, IL

11d • Onsite

About The Position

The Food and Beverage Supervisor leads a team to deliver exceptional guest experiences across dining and beverage outlets. The role oversees daily outlet or shift operations, service quality, staffing, training, inventory, and compliance with health and safety standards. It also supports events and works to improve guest satisfaction and operational profitability.

Requirements

• At least one year of food and beverage experience.
• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations.
• Strong organizational, communication, and leadership skills, including the ability to motivate teams.
• Proficiency in Microsoft Office and familiarity with POS systems and basic financial reporting.
• Ability to lift and carry food service trays weighing 35 pounds or more.
• Ability to work efficiently in fast-paced environments while maintaining attention to detail.
• High school diploma or equivalent preferred.

Nice To Haves

• Prior leadership or supervisory experience.

Responsibilities

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation, and guest satisfaction.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets, and private functions.
• Greet guests, respond to inquiries, and resolve complaints promptly and professionally.
• Gather and analyze guest feedback and suggest improvements.
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
• Conduct pre-shift meetings to communicate priorities, updates, and promotions.
• Support recruitment, onboarding, and training of new team members.
• Provide ongoing coaching and feedback to maintain service excellence.
• Monitor inventory and stock levels and coordinate purchases to meet operational needs.
• Track sales, control waste, and implement portion control to optimize profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain regular attendance in accordance with standards and attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits and retirement benefits.
• Paid sick days, vacation, holidays, and paid bereavement.
• Training and development opportunities and career growth.
• Pet insurance and pet bereavement.
• Complimentary parking.
• Complimentary meals in the Team Member Café while working.
• Complimentary use of the fitness center.
• Team Member hotel rates, discounts, and other perks.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED