F&B Supervisor

Choice Hotels International•Salt Lake City, UT

About The Position

The F&B Supervisor supervises the operation of assigned restaurants and/or lounges by implementing strategies and services that meet the needs of owners, employees, and guests. The role oversees outlet setup and closures, food and beverage service, service quality, sanitation, and safety. The supervisor confirms daily specials and menu additions with the Restaurant Chef, coaches employees on service and food presentation, inspects facilities, conducts pre-shift meetings, and executes check-control procedures. The supervisor helps employees perform effectively by assisting with orientation, on-the-job training, work assignments, and performance feedback. The role is responsible for creating guest satisfaction through genuine hospitality, teamwork, attentive service, and timely resolution of guest concerns. The position requires schedule flexibility in a hotel business operating around the clock and may include changed shifts or assigned duties as business needs dictate.

Requirements

At least two years of restaurant experience; hospitality industry experience is preferred.
High school diploma.
Strong oral and written communication skills.
Ability to collaborate effectively with hotel employees and managers.
Ability to resolve conflicts with guests, supervisors, and employees.
Knowledge of local, state, and federal liquor laws and regulations.
Basic computer skills in Microsoft Office Suite.
Ability to obtain and hold a Bartender’s License.
Must be at least 18 years of age.
Excellent customer service skills.
Skilled in delivering training material in group and one-on-one settings.
Ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
Highly organized, with the ability to prioritize needs and manage resources and time effectively.
Ability to work a flexible schedule and stand for extended periods.
Ability to lift up to 25 pounds regularly and push or pull up to 75 pounds occasionally.
Ability to push and pull carts weighing up to 200 pounds.
Good manual dexterity for using common office equipment.

Nice To Haves

Restaurant experience in the hospitality industry.

Responsibilities

Supervise the operation of assigned restaurants and/or lounges.
Coordinate the setup and closure of restaurant and lounge areas in accordance with hotel standards.
Confirm daily specials and new menu additions with the Restaurant Chef.
Assist in overseeing food and beverage service and coach employees on effective service and food presentation.
Inspect assigned restaurants and lounge areas on an ongoing basis and take steps to ensure they meet or exceed hotel standards.
Conduct daily pre-shift meetings to discuss specials, house count, reservations, and new menu items.
Execute check-control procedures properly.
Maintain a sanitary and safe work environment for guests and employees.
Assist with orienting new employees to the department and hotel and provide on-the-job training.
Assist in prioritizing and assigning work.
Provide feedback to employees and department managers on employee performance.
Deliver genuine hospitality and teamwork, take personal responsibility for guest service, and follow through on guest concerns.
Notice when guests are dissatisfied and use judgment in resolving issues to achieve guest satisfaction.
Perform other duties required to deliver service-brand behavior and genuine hospitality.
Set up and take down tables, chairs, stages, and other banquet meeting fixtures.