Supervisor F&B - Premium - Suites (Full-Time)

Sphere Entertainment•Las Vegas, NV

5d•Onsite

About The Position

The Food & Beverage Supervisor leads front-line employees and oversees daily operations and maintenance in Sphere’s premium Food & Beverage locations, primarily suites and catering. The supervisor may also support concessions, bars, kiosks, and other sub-departments as business needs change. This role is accountable for employee productivity, performance, and compliance with company policies and standards, while delivering exceptional guest experiences and driving positive financial results. The supervisor executes event-specific food and beverage operations, maintains clean and safe work areas, uses POS systems and catering software to manage orders, and oversees product inventory. The role also trains, coaches, and develops staff; supports scheduling and payroll; participates in pre-shift and leadership meetings; addresses guest feedback and recovery; and works collaboratively with colleagues and organizational partners. Duties may change according to business and staffing needs. The position requires a flexible schedule, including assigned shifts for mandatory events, weekends, nights, and holidays. The role involves standing for extended periods, physical movement throughout work areas, and lifting up to 20–50 pounds. The employee may be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid-motion video effects, and odors. Applicants must be at least 21 years old. Required certifications are a TAM Card, Food Handler’s Card, and LVMPD Non-Gaming Work Card.

Requirements

Minimum 3–5 years of supervisory experience and/or knowledge of events, sports, or theatre operations within an entertainment venue.
Excellent communication skills and ability to mobilize stakeholders and engage with all organizational levels.
Experience completing reports and documenting staff performance.
Ability to build collaborative relationships and influence within and across teams, including without a direct reporting relationship.
Ability to maintain positive, approachable, and professional relationships with a diverse group.
Comfort managing conflict and responding urgently to customer problems.
Commitment to providing high-quality guest service.
Ability to manage multiple tasks under tight deadlines.
Experience motivating employees, holding teams accountable for outcomes, and monitoring performance.
Experience coaching, mentoring, and developing staff.
Proficiency in Microsoft Word and Excel.
Advanced knowledge of merchandise operations and sales techniques.
Experience producing and maintaining visual displays in a food and/or retail environment.
Experience resolving inventory discrepancies.
Exceptional attention to detail and strong follow-up skills.
Integrity, tact, diplomacy, and commitment to company values and principles.
Ability to work a flexible schedule, including weekends, nights, holidays, and shifts assigned for mandatory events.
Ability to lift up to 20–50 pounds, stand for long periods, and perform physical movements including bending and reaching.
Must be at least 21 years old.
Must hold a TAM Card, Food Handler’s Card, and LVMPD Non-Gaming Work Card.

Nice To Haves

At least 60 college-level credit hours or comparable self-development through certifications, trade school coursework, or similar.
Bar and merchandise sales management experience.

Responsibilities

Supervise and lead front-line team members in premium Food & Beverage locations, primarily suites and catering, and provide support to other areas as business needs require.
Execute food and beverage operations in assigned areas during events, including suites and private catering events, while delivering a high level of service.
Take ownership of supervisory locations and maintain a clean, safe, and aesthetically pleasing working environment.
Use POS systems and catering software to create and maintain orders based on client demand.
Motivate team members to focus on sales and guest service by setting sales goals and incentives.
Train, develop, coach, mentor, and provide timely feedback to front-line employees.
Ensure team members follow company policies and standards.
Lead and participate in daily pre-shift meetings and management or leadership meetings.
Ensure team members deliver an exceptional guest experience; respond to guest feedback and resolve concerns using recovery solutions when appropriate.
Work proactively in a fast-paced, time-sensitive environment, including managing last-minute changes.
Collaborate with the Food & Beverage department and external organizational partners to support guest experiences.
Manage inventory control and conduct daily and monthly inventory counts to verify product quality and quantity.
Model leadership, positivity, communication, and integrity while motivating employees and holding them accountable for company goals.
Manage staff development and training in accordance with Southern Nevada Health guidelines and company standards to maintain food safety, cleanliness, and product quality.
Help ensure Department of Health regulations and city codes are followed.
Collaborate with management to enforce disciplinary actions as necessary.
Assist with staff scheduling, placement, and payroll on a daily and weekly basis.
Provide additional management support according to business needs.
Adhere to appearance and presentation guidelines while on-site.