Facilities Manager Jobs

About The Position

Requirements

• Hotel/Travel industry experience is necessary
• Experience in customer service-oriented industry
• Experience in sales operations
• Must have excellent interpersonal, problem solving, and negotiating skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have expert level command of MS Excel, Word, PowerPoint, and Outlook, and have demonstrated the ability to learn multiple new software platforms quickly
• Must possess a strong ability to document and communicate with all levels of the organization
• Ability to manage multiple software programs, deliver prompt and accurate responses to email and phone communications and provide a simple, rapid, competent support experience.
• Ability to develop lasting professional relationships with clients
• Appropriate business acumen while participating/interacting in office meetings.
• Exceptional communication and presentation skills
• Professional writing skills when representing the company, whether in documents, email, or other written methods
• Budgeting experience and financial proficiency required
• Strong attention to detail, organizational skills and ability to work well under deadlines

Nice To Haves

• Marketing and promotional experience a plus

Responsibilities

• Serve as the primary point of contact for key event owners, venues, and hotel partners, ensuring alignment with strategic goals
• Provide in-person support for select priority events, including weekend availability when needed to greet event organizers, strengthen key relationships, and represent AwayTeam on-site.
• Be available outside regular business hours for high-impact event arrivals as needed, including visiting host hotels to welcome teams, support partner engagement, and help ensure a strong guest experience.
• Lead onboarding and relationship management for new clients and partners
• Develop and maintain strong, mutually beneficial partnerships with hotels, CVBs, and other vendors
• Conduct strategic planning meetings with venue teams and event organizers to fully understand event needs and deliver tailored lodging solutions
• Oversee and optimize hotel performance for contracted events, including pick-up monitoring, reporting, and communication
• Present AwayTeam services and value propositions in B2B and B2C settings, including sales meetings and client strategy sessions
• Coordinate RFP creation and management for event housing, negotiating hotel contracts to maximize value for all stakeholders
• Collaborate with team members on promotion strategies to ensure successful event promotion and maximize booking conversion
• Manage pre- and post-event communications, reporting, and wrap-up reviews with partners to assess KPIs and review improvement opportunities
• Provide on-site representation at select events, conferences, and meetings to ensure excellence and relationship growth
• Present senior-level reporting on client performance, booking pace, and partner satisfaction
• Champion a continuous improvement mindset, identifying opportunities to elevate service delivery and operational efficiency
• Act as a strategic advisor to clients, offering proactive solutions and fostering a high standard of excellence across all engagements
• Serve as point of escalation for customer service issues
• Assist with customer support including answering customer phone calls, emails, chat messages and being on-call during weekends for select events
• Evaluate and negotiate hotel contracts as necessary
• Prioritize product quality
• Provide leadership, mentorship, and guidance to support the development and growth of team members, promoting collaboration and performance excellence
• All other duties as assigned by management