Regional Manager of Service and Facilities.

FITCH IRICK MANAGEMENT LLC•Knoxville, TN

19d

About The Position

The Regional Manager of Service & Facilities (RMSF) is a field-based role with 80–90% travel across assigned locations in Kentucky, Tennessee, North Carolina, and Alabama. The role supports maintenance operations, strengthens property-level execution, and promotes consistent service quality across a multi-state portfolio. The RMSF partners with Regional Managers, Site Managers, and Service Team Members to uphold company standards for maintenance operations, property conditions, safety, and regulatory compliance. The position provides hands-on technical support, conducts property visits, trains staff, assists with major repairs and insurance claims, and reinforces consistent inspection, preventive maintenance, and turnover procedures. It also serves as a regional extension of the Service & Facilities leadership team.

Requirements

At least 5 years of experience in property maintenance, facilities management, or building systems.
Strong technical skills across HVAC, electrical, plumbing, and general building systems.
Ability to train, coach, and develop Service Team Members with varying experience levels.
Strong communication and interpersonal skills and a confident leadership presence.
Strong organizational skills and ability to manage a large, geographically dispersed portfolio.
Willingness and ability to travel 80–90% throughout assigned regions.

Nice To Haves

Multifamily experience.
Prior supervisory, training, or regional maintenance experience.
Experience with property management software, digital inspection tools, and preventive maintenance programs.
HVAC certification and/or Certified Pool Operator (CPO) certification.
Familiarity with NSPIRE, HUD, LIHTC, and relevant code requirements.
Experience with Yardi, HappyCo, or similar property management and inspection platforms.

Responsibilities

Conduct site visits at least twice per year per assigned property to assess conditions, identify risks, review maintenance workflows, and coach staff.
Provide hands-on diagnostics, troubleshooting, and support for complex repair issues during site visits.
Oversee major repairs and insurance claim repairs, ensuring scope accuracy, quality control, and timely completion.
Participate in developing and reviewing scopes of work for significant repairs, vendor work, and capital projects.
Help sites identify qualified specialty vendors while keeping site teams involved in the process.
Support the use of property management software, digital inspection platforms, and mobile work order and project tools.
Reinforce efficient, consistent turnover practices to reduce downtime and maintain move-in quality.
Conduct or coordinate training at least twice per quarter on SOPs, technical skills, safety, property management technology, and operational standards.
Provide onboarding and training for new Service Team Members within their first 30 days.
Identify regional skill gaps and recommend coaching or external professional development opportunities.
Reinforce approved company specifications and maintenance best practices during property visits.
Ensure preventive maintenance programs and unit, common-area, building, safety, and regulatory inspections are completed correctly and on schedule.
Review inspection results for accuracy, completeness, and alignment with company standards.
Help properties prepare for third-party, agency, and compliance inspections, including NSPIRE, and verify that deficiencies are corrected.
Support compliance with OSHA, EPA, HUD, Fair Housing, NSPIRE, and building code requirements.
Coach and oversee safety practices, emergency preparedness, and hazard mitigation.
Assist with emergency response by coordinating repair needs and supporting communication between field teams and leadership.
Partner with Regional Managers and Senior Regional Managers to align maintenance execution with occupancy goals and resident satisfaction.
Communicate field insights, trends, and training needs to Service & Facilities leadership and distribute updated processes and SOPs through established channels.
Collaborate with Development, Redevelopment, and Compliance teams during punch walks, readiness inspections, and project handoffs.
Promote use of property management software, inspection platforms, and mobile maintenance tools to improve consistency and accountability.
Provide leadership with input on workflow improvements, inspection criteria, and recurring field challenges.
Assist with troubleshooting mobile devices, tablets, and apps used in property operations.