Dispatcher Jobs

About The Position

Requirements

• Must live within commuting distance of Philadelphia.
• Must have a valid TWIC card.
• Must have organization, problem solving and scheduling skills.
• Superior customer service and communication skills
• Excellent analytical skills and have the ability to formulate and communicate directions.
• Must be proficient in Microsoft Excel, Word and Outlook with the ability to learn new software programs quickly.
• Must have the ability to operate radios on correct frequencies.
• Must have a good, clear voice and be fluent and articulate in English.
• Have thorough working knowledge of the local waterways, channels, and associated terminals, piers, tides and currents.
• Must be able to work 12-hour shifts.

Nice To Haves

• Radio operator’s license preferred.

Responsibilities

• Operates electronic communication systems and equipment including two-way radios, telephone systems, fax machines, various computers and software programs, and cellular telephones.
• Communicates and interfaces with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity. Works with Personnel Department to coordinate crew activities.
• Maintaining communications with agents, ships, pilots, terminals and all boat crews necessary to complete ship movements, barge loading and discharging. Ensures pilots are informed about their ships and schedules.
• Organize and dispatch proper tugs and pilots needed for each job. Evaluate available equipment and crews in light of job requirements and assign tugs and crews accordingly.
• Acts as company representative and receives and processes communications and orders from the U.S. Coast Guard relating to holds, boarding activity, vessel searches, oil spills and accidents.
• Oversee services performed by tug/barge crews and take appropriate measures to ensure that the work was performed in an efficient and professional manner.
• Update and monitor database system with shipping and pilot activity.
• Organizes and documents activities by completing forms, reports, logs, and records; will also complete all materials used for billing purposes and sales information.
• Keeps systems and equipment functioning properly by following operations instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Project a positive image to peers and subordinates; to the customers we serve; to the industry in which we participate; and the community in which we live by producing a cost-efficient, quality service in a safe environment.