Dispatcher

Peterson Tractor Company•San Francisco, CA

22h•$33 - $38

About The Position

The Dispatcher schedules drivers and organizes the daily dispatch of equipment for a Cresco branch. The role coordinates equipment transportation with customers, branch personnel, and vendors for routine and emergency needs, and keeps dispatch schedules current as orders, cancellations, and equipment locations change. The Dispatcher also supports customer service and rental transactions, including preparing rental agreements and invoices, checking credit and insurance availability, recording customer activity, and communicating equipment availability. The position supports rental operations through inventory control, equipment checks and inspections, rental reporting, and assistance with preparing, delivering, loading, and unloading equipment. It involves regular communication with employees, customers, and vendors, and requires discretion when exchanging sensitive information. The Dispatcher exercises general judgment in carrying out duties, with potential significant consequences for the department if responsibilities are not executed appropriately. Duties must be performed safely and in alignment with company procedures, quality standards, and core values.

Requirements

Working knowledge of DOT/Federal Motor Carrier rules and regulations.
Working knowledge of Gross Vehicle Weight (GVW) and state regulations regarding maximum height and weight.
Ability to perform essential duties satisfactorily and safely, in alignment with Peterson’s core values.
Ability to communicate with employees, customers, and vendors in person, in writing, by telephone, and electronically, exercising sensitivity when handling information.

Nice To Haves

Knowledge of winch operations, hazardous materials transport, and placarding.
Working knowledge of equipment applications and transportation requirements.

Responsibilities

Schedule drivers and organize daily equipment dispatch for the branch.
Coordinate routine and emergency equipment transportation with customers, branch personnel, and vendors.
Update dispatch schedules to reflect additions, cancellations, and equipment location changes.
Verify rental contract accuracy before dispatching a driver.
Assist customers in person and by phone, responding to inquiries and suggesting equipment and supplies.
Write rental agreements and produce and process rental invoices.
Perform customer credit checks and verify insurance availability.
Communicate equipment and attachment availability to internal and external customers.
Create service call sheets and enter relevant customer activity in the customer relationship management system.
Perform inventory control and security processes, including frequent inventory counts.
Foster customer relations to improve customer loyalty and satisfaction.
Check returned rental equipment for damage and record hours used, mileage, and fuel levels for billing.
Inspect equipment and trucks for safety decals and other compliance requirements.
Follow up with customers by phone to obtain information needed to complete rental requests.
Maintain knowledge of competitors’ practices and rental rates.
Keep a record of unfilled or lost rental requests.
Assist with equipment inspections, confirm equipment is in good working order, prepare equipment for rental, and make deliveries.
Assist with loading and unloading equipment and attachments.
Assist with rental reports as assigned.
Follow safety policies, procedures, rules, and laws, as well as Cresco operational procedures, quality control standards, and cash account procedures.
Maintain punctual, regular, and predictable attendance.
Collaborate with the team in a cooperative manner.
Occasionally operate a company or personal vehicle to assist others with their essential job functions.