Public Safety Dispatcher Supervisor - City of Irondale

JobsQuest•Irondale, AL

2d•$57,678 - $89,481•Onsite

About The Position

The City of Irondale is seeking a Public Safety Dispatcher Supervisor to supervise public safety dispatch personnel, train staff, and ensure appropriate communications-center coverage at all times. The supervisor also performs dispatch duties, including receiving emergency and non-emergency calls, entering service requests into computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. The work is performed in an indoor call center. The position uses a technology-based workstation, including multiple computer and video monitors, telephones, two-way radios, and other equipment operated simultaneously. Work is reviewed by a shift supervisor through recorded-call playback and checks of records for accuracy and correctness.

Requirements

Experience answering emergency 911 calls involving law enforcement, fire, and/or medical matters; dispatching appropriate personnel and equipment; providing emergency medical dispatching assistance to callers; and maintaining constant awareness of computer dispatching equipment.
No felony charges or convictions, or misdemeanors involving violent offenses or issues of moral turpitude.
Willingness to submit to a general and criminal background check.
Willingness to work any shift, including 8-hour or 12-hour shifts, on any day, including nights, weekends, and holidays, and to work overtime as needed.

Responsibilities

Answer and manage calls to support effective communication and responses by police, fire, and emergency medical services during emergencies.
Attend and hold meetings and perform administrative duties to ensure compliance with assignments and department, state, and national guidelines.
Dispatch public safety personnel and relay pertinent information about emergency situations to responding units.
Access and maintain suspect and incident information by querying and updating databases, completing reports and logs, and filing documentation.
Monitor public safety personnel responses and other dispatchers' activities to track progress, maintain communications, and support personnel safety.
Operate workstation technology, including monitors, software, computers, phone lines, headsets, and alarm boards, to receive, forward, and monitor service calls.
Perform miscellaneous duties, including handling report-related monies, monitoring weather, and updating information.
Participate in professional development and keep current with relevant practices, rules, laws, policies, and guidelines.
Provide information and referrals to citizens, public safety personnel, and media in response to non-emergency calls.
Supervise staff by assigning and distributing work, directing job duties, monitoring progress, providing feedback, and providing training.
Train new employees, interns, or temporary employees to handle emergency calls and provide necessary information to citizens and emergency personnel.
Receive emergency and non-emergency calls, enter service requests into CAD, and dispatch public safety personnel as warranted.
Ensure appropriate communications-center coverage at all times.