Dispatcher & Scheduling Coordinator

Diamond Care Transportation

1d • $19 - $21 • Remote

About The Position

Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners.

The Dispatcher & Scheduling Coordinator builds driver schedules in advance, runs day-to-day operations, and addresses problems as they arise. The coordinator answers drivers’ and riders’ questions, including questions about company policies, and works directly with the owner by carrying out direction with the drivers. Although this is not a supervisor title, the role has operational responsibility. This is a remote position.

Requirements

• Several years of NEMT experience; dispatch or scheduling experience is preferred.
• Hands-on experience with broker portals such as MTM and Verida.
• Comfort learning new apps and custom tools; the company uses Bambi, Deputy, and other tools.
• Customer service experience.
• Organized and calm under pressure, with good judgment about what to handle and what to escalate.
• Clear communication with drivers, riders, and management.
• A reliable home workspace with a computer and internet.

Nice To Haves

• Dispatch or scheduling experience.

Responsibilities

• Build daily, weekly, and monthly driver schedules in advance using scheduling tools.
• Claim and manage trips on broker portals, including MTM and Verida.
• Dispatch and adjust trips in real time when riders cancel, drivers run late, or schedules change.
• Coordinate with drivers throughout the day and ensure they follow company policy.
• Handle calls from riders, facilities, and brokers while providing good customer service.
• Resolve problems and escalate to the owner only when needed.
• Maintain accurate trip records and documentation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed