Scheduling Coordinator

Reynolds Orthodontics • Rochester Hills, MI

7d

About The Position

The Scheduling Coordinator handles patient intake and flow and coordinates appointments and scheduling with the practice and doctors. This role requires strong attention to detail and organization in a fast-paced environment. The coordinator schedules appointments, authorizes and sends pertinent medical records and orders, helps maintain accurate practice schedules, and works with team members and doctors to address scheduling questions or issues. The role also involves providing friendly, high-quality customer service and maintaining an organized workspace.

Requirements

• High school diploma.
• One to three years of relevant experience.
• Understanding of industry best practices for schedule coordination and patient intake.
• Excellent customer service experience.
• Excellent written and oral communication skills.
• Compassion and a high level of service toward patients, parents, and staff.
• Integrity and a commitment to doing the right thing.
• Dependability and reliability in attending scheduled work.
• Attention to detail.
• Ability to organize work, manage multiple tasks simultaneously, and consistently meet deadlines.
• Professional manner and appearance.
• Computer skills, including Microsoft Office and web browsers.
• Telephone skills, including proper etiquette and information-gathering skills.

Responsibilities

• Schedule appointments and coordinate patient intake and flow.
• Authorize and send pertinent medical records and orders for appointments.
• Provide patients with a positive, friendly attitude and excellent customer service.
• Coordinate patient schedules and flow for the practice, maintaining schedules accurately and attentively.
• Maintain an organized working space.
• Coordinate with team members and doctors about scheduling issues or questions.
• Be receptive to training and coaching on best practices.
• Perform other duties related to the position as required.

Benefits

• Monthly bonus opportunities.
• Medical/Rx coverage.
• Dental coverage.
• Vision coverage.
• Retirement plan with a 401(k) match.
• Flexible spending accounts.
• Health savings accounts.
• Employee assistance program.
• Several other benefit options.
• Benefit-eligible new hires can enroll in coverage effective on their first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED