Scheduling Coordinator
About The Position
West Shore Home is hiring an onsite Permitting Inspection Scheduler in Irving, Texas. This full-time role coordinates inspections for customer projects across company locations. The scheduler works with customers and internal teams to arrange appointments, maintain accurate records, and help ensure inspections are completed according to local requirements. It is a high-volume, detail-oriented position requiring communication, organization, problem-solving, and a focus on customer experience. West Shore Home describes itself as a home remodeling company founded in 2006, with operations across more than 25 states. The company emphasizes customer experience, innovation, accountability, teamwork, and continuous improvement, and says it supports employee potential and career growth.
Requirements
- High school diploma or equivalent.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and customer service skills.
- Ability to handle a high volume of calls while maintaining accuracy and professionalism.
- Strong problem-solving skills and a proactive approach to work.
Nice To Haves
- At least 2 years of customer service experience.
- Experience with Salesforce and Microsoft Excel.
Responsibilities
- Make high-volume inbound and outbound calls to schedule customer inspections.
- Communicate with customers by phone, email, and text message.
- Respond to incoming calls and voicemails, directing inquiries as needed.
- Review reports to identify jobs ready for inspection and coordinate scheduling.
- Accurately document inspection details and updates in the CRM system.
- Ensure inspections are completed in accordance with local requirements.
- Partner with branch leadership and Customer Service teams to identify jobs ready for inspection.
- Provide leadership with updates on inspection status and progress.
- Meet established performance metrics while delivering exceptional customer service.
Benefits
- Competitive hourly compensation.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- PTO and paid holidays.
- Employee discounts and referral program.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
