Scheduling Coordinator
Sheridan Ford•Wilmington, DE
•Onsite
About The Position
Sheridan Ford is seeking a detail-oriented Scheduling Coordinator to join its Service Department in Wilmington, Delaware. The role manages service appointment schedules to support smooth operations and excellent customer service. The coordinator works with customers and the service team to schedule appointments, communicate service updates, maintain accurate records, and manage workflow.
Requirements
- Prior experience in scheduling or customer service, preferably in an automotive service environment.
- Strong organizational and communication skills.
- Ability to multitask and manage time effectively.
- Proficiency with scheduling software and basic computer applications.
- Positive attitude and commitment to excellent customer service.
Responsibilities
- Coordinate and schedule customer service appointments, making effective use of technician availability.
- Contact customers to confirm appointments and provide updates on service status.
- Maintain accurate records of appointments and customer information.
- Collaborate with the service team to prioritize urgent repairs and manage workflow.
- Answer incoming calls and respond promptly and professionally to customer inquiries.
Benefits
- Competitive compensation package
- Opportunity to grow within a reputable dealership
- Supportive team environment
- Comprehensive training and professional development
- Health, dental, and eye care coverage
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
