Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• High school diploma or GED.
• Availability to work an off-shift schedule, including evenings, overnights, weekends, and holidays.
• Excellent verbal and written communication skills, including the ability to write clear, concise in-cab messages to drivers.
• Ability to work independently and exercise sound judgment with limited direct supervision during off-shift hours.
• Strong problem-solving and decision-making skills, with the ability to prioritize competing demands under time pressure.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Geographic awareness and the ability to interpret routing, mapping, and local directions.
• High attention to detail with excellent documentation and shift-handoff recordkeeping.
• Working knowledge of DOT regulations and Hours of Service (HOS) requirements as they apply to dispatch.
• Proficiency with Microsoft Office and transportation management software.
• Ability to maintain confidentiality and handle sensitive information with professionalism.

Nice To Haves

• One or more years of experience in transportation, trucking, dispatch, or customer service.
• Experience with transportation management software and in-cab or satellite communication systems.
• Working knowledge of Hours of Service (HOS) regulations and DOT compliance requirements.

Responsibilities

• Dispatch drivers and process inbound messages and phone calls, answering driver questions through the in-cab messaging system.
• Send load plans, customer information, route suggestions, local directions, and fuel solutions in a timely manner so drivers are well informed and can trip plan properly.
• Maintain accurate and current estimated times of arrival (ETAs) and projected times of availability (PTAs) in the system.
• Monitor driver Hours of Service (HOS) availability when communicating assignments and plans.
• Notify the day shift when a pre-plan or load plan will not work, or no longer works, for a driver.
• Plan drivers and arrange rescues as needed to protect customer service commitments.
• Escalate breakdowns, accidents, severe weather, and other after-hours emergencies to the appropriate on-call manager in accordance with company procedure.
• Document driver communications, load changes, and open issues so that day-shift personnel receive a complete and accurate shift handoff.
• Support driver retention by responding promptly and professionally to driver questions and concerns, and by escalating unresolved issues to management.
• Support compliance with DOT regulations, Hours of Service requirements, and company safety procedures.
• Cross-train with related departments and participate in company-wide training opportunities as business needs require.
• Perform additional duties and special projects as assigned.