Dispatcher

Casella Waste Systems, Inc. • Amenia, NY

1d • $24 - $27

About The Position

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services. The role coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient customer service. The hiring range is $24–$27 per hour.

Requirements

• High school diploma or GED.
• Legally eligible to work in the United States.
• Demonstrated ability to work collaboratively as part of a team.
• High attention to detail.
• Excellent multitasking, listening, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize.
• Confident, team-oriented, attentive to detail, and results-oriented, with the ability to see the larger picture while focusing on excellent customer service.

Nice To Haves

• Previous dispatch experience.

Responsibilities

• Dispatch drivers to calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
• Route vehicles to achieve or exceed company-established productivity goals.
• Assign routes and service to appropriate drivers throughout the day and for the following day; manage route actions and ensure route completion.
• Handle incoming calls and emails from Customer Service and Sales, including requests for container pick-ups, deliveries, and other movements within the area.
• Communicate with customers when drivers are on-site and resolve pick-up and other issues that delay service.
• Inform Customer Care of service delays so customers can be kept notified.
• Prepare, update, and distribute daily route schedules; gather and maintain route-sheet documentation for scheduled, missed, and extra pick-ups, route completions, and driver locations.
• Report driver performance issues or concerns to appropriate management.
• Participate in training and other learning opportunities, and perform other duties that support the company's vision, mission, and core values.

Benefits

• Medical, dental, vision, life, and disability insurance
• Maternity and parental leave
• Flexible spending accounts
• Discounted stock program
• 401(k)
• Employee awards
• Employee assistance plan
• Wellness incentive
• Tuition assistance
• Career pathways

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED