Police Dispatcher

City of Williams•Williams, AZ

1d•Onsite

About The Position

The Police Dispatcher responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire, and emergency service units, and gathers and relays critical information. The position follows Police and Fire Department policies and procedures to help assure the safety of officers and the public. The dispatcher works varying shifts, including nights, weekends, and holidays, in a fast-paced, high-volume call center and confined office environment. The role involves working long hours without a break and handling calls and information under pressure.

Requirements

High school diploma or GED equivalent.
Any combination of training and experience demonstrating the potential ability to perform the position's duties.
Ability to pass a background check.
Ability to type 30 words per minute.
Must obtain Terminal Operator Certification Level A within six months of hire if not already possessed at hire or placement.
Availability to work varying shifts, including nights, weekends, and holidays.
Knowledge of City policies and procedures; law enforcement communications equipment, including radio, computer, and dispatch equipment; law enforcement patrol procedures; Police and Fire Department dispatch policies and procedures; local geography, road systems, and landmarks; and basic record keeping and records management.
Ability to handle multiple tasks simultaneously under pressure and in stressful emergency situations; obtain information from hostile or emotional citizens; communicate clearly and concisely and relay details accurately; remember names, numbers, and locations and read maps quickly and accurately; work under deadlines; establish and maintain cooperative working relationships; provide public relations and customer service; and follow and effectively communicate verbal and written instructions.

Responsibilities

Answer emergency and non-emergency calls, interview callers, gather details, prioritize calls, determine appropriate responders, and dispatch emergency personnel.
Relay pertinent information concisely to law enforcement and emergency services officers and provide information and assistance to the public within the scope of authority.
Provide detailed call information to officers, maintain awareness of police patrol unit locations, monitor message traffic, and relay information to officers.
Enter emergency assistance calls into computer-aided dispatch incident logs, input information into ACJIS and NCIC, and maintain records and files.
Contact other law enforcement agencies for additional information and resources and relay pertinent incident information.
Notify key City of Williams personnel about critical incidents and follow Department policies and procedures to prioritize officer and public safety.
Enter and verify warrant information and confirm warrants for other agencies.
Perform inquiries and criminal history checks for officers through ACJIS and NCIC, and send inquiries to other agencies for warrant confirmations or general information.
Enter data for records and reports, process forms and records files, and query system databases as requested.
Perform other duties as assigned or required.