Dispatcher

GFL Environmental Inc. • Sedalia, MO

1d

About The Position

A Dispatcher communicates with drivers to assist with problem resolution while they are on route. The role handles incoming service orders, directs drivers, and resolves service issues, while interacting with customers and customer service, sales, and operations staff. The Dispatcher uses GFL proprietary software to enter ticket information and track productivity.

GFL Environmental is a North American waste management company focused on providing sustainable solutions and cleaner, safer communities. The posting describes opportunities for employees to grow in their careers.

Requirements

• High school diploma or equivalent.
• One or more years of experience in transportation, dispatch, or customer service.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Ability to multitask and prioritize tasks.
• Proficiency in MS Outlook, Excel, and Word.
• Advanced skill with software applications and word-processing accuracy, including adequate typing speed.
• Ability to work extended hours, including occasional weekends.
• Ability to stand, sit, walk, use hands and fingers, talk, and hear.
• Visual ability including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Knowledge of the industry.

Responsibilities

• Schedule service and meet customer needs for service changes, ensuring service is completed in accordance with established policies.
• Dispatch calls to routes based on designated routes and driver locations.
• Perform end-of-day driver check-ins to ensure paperwork is complete and accurate.
• Distribute, collect, and review route sheets for proper end-of-day data entry.
• Coordinate with other departments and clarify roles and responsibilities for resolving service issues.
• Perform additional responsibilities as assigned by the Operations Manager.
• Interact with customers and customer service, sales, and operations staff.
• Work with routing specialists to optimize routes.
• Handle incoming customer calls and emails.
• Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
• Help determine daily driver staffing levels to balance responsiveness and productivity.
• Record and document information from drivers and distribute it to appropriate departments.
• Communicate with maintenance shop personnel.
• Communicate effectively and professionally through email, telephone, and two-way devices.
• Perform other job-related duties as assigned.

Benefits

• 15 days of paid time off.
• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• 401(k) with employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED