Security Operations Center Dispatcher (Altria)

Allied Universal • San Francisco, CA

20h

About The Position

Allied Universal is hiring a Security Operations Center Dispatcher to manage the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to Corporate Security Management. The SOC operates 24/7 and supports the Security Operations Team through broad enterprise monitoring, intelligence from multiple systems and technology databases, and the analysis and prioritization of actionable security incidents.

Requirements

• High school diploma or equivalent.
• Licensing may be required before employment, subject to state and/or local laws and regulations.
• Demonstrated analytical and critical-thinking skills, including the ability to prepare reports.
• Ability to prioritize workload according to urgency.
• Demonstrated competency with advanced computer systems, including hardware, software, and networks.
• Ability to communicate effectively with IT and Security Systems professionals.
• Demonstrated ability to operate radio and telephone equipment and/or console monitors.
• Ability to adapt in a dynamic work environment and potentially work under pressure.

Responsibilities

• Monitor alarms and CCTV; conduct camera surveys.
• Answer phones and operate an IP-based telephone system.
• Dispatch by radio using multi-channel communications; maintain radio and call logs.
• Issue and collect incident reports.
• Provide operations support by routing call information to the appropriate units.
• Help ensure timely and effective responses to incidents, alarms, notifications, calls, and other SOC activities.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force through telephone, automated alarm monitoring, and radio systems.
• Process and evaluate information from available sources and use appropriate communication and dispatch procedures.
• Coordinate with SOC staff to provide documentation supporting uniformed guard force activity, including officer dispatch and incident reporting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED