Dispatcher

First Student • Zachary, LA

1d

About The Position

The Dispatcher at First Student is responsible for dispatching all school buses and ensuring routes operate on time. The role supports safety and customer service by overseeing routes and bus schedules, counseling and coaching drivers and monitors, coordinating communications, and assisting with day-to-day operations. The Dispatcher may also handle charter reservations, billing, driver payroll, backup driving, clerical duties, and special projects.

The position involves frequent phone and radio communication, resolving pickup and drop-off problems, and serving as the primary communication liaison with a major contracted customer. The Dispatcher reports scheduling and driver complaints to the Operations Supervisor or Contract Manager. The role requires English proficiency for training, safety communications, policies, employment documents, and other job-related communications. The incumbent must be able to move around the office, vehicles, and surrounding facility, use standard office equipment and filing systems, and communicate in person or by telephone. A valid driver's license is required to drive a company or personal vehicle for business matters.

Requirements

• 3–5 years of experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literacy.
• English proficiency.
• Ability to meet the stated physical and mobility requirements of the role.
• Ability to hold a valid driver's license to drive a company or personal vehicle for business matters.
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

• Oversee all routes and scheduling of buses.
• Counsel and coach drivers and monitors.
• Handle heavy phone and radio traffic.
• Take scheduling and driver complaints and report them to the Operations Supervisor or Contract Manager.
• Serve as the primary communication liaison with the major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provide solutions to drop-off and pick-up problems.
• Handle backup driver duties or perform miscellaneous clerical duties as needed.
• Complete assigned special projects.
• Assist with supervision of day-to-day operations.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company contribution.
• Paid time off and paid holidays.
• Company-paid life insurance.
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot.
• Opportunities for growth and internal advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED