Dispatcher

Snyder Company • Port Saint Lucie, FL

1d • $18 - $22

About The Position

Snyder is hiring a Dispatcher to coordinate technicians and customer appointments in a high-volume environment. The role involves getting technicians to customers’ homes quickly and efficiently, scheduling appointments, and supporting excellent customer service. The successful candidate is self-starting, goal-oriented, able to prioritize, and flexible as needs change. The position requires availability Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekends required.

Requirements

• Knowledge of South Florida geography, including Broward, Palm Beach, and Martin counties.
• Ability to thrive in a fast-paced environment and remain flexible as needs change.
• Strong problem-solving, client-facing, and conflict-resolution skills.
• Solid organizational skills, including multitasking, time management, prioritization, and attention to detail.
• Previous scheduling and dispatching experience in a home improvement, service, or construction setting.
• Excellent written and verbal communication skills with customers and coworkers.
• Logistically sound scheduling experience.
• Strong organization and the ability to delegate and assign jobs appropriately.

Nice To Haves

• Experience with ServiceTitan operating software (preferred, not required).
• Working knowledge of Microsoft Office (preferred, not required).

Responsibilities

• Provide excellent customer service and work toward customer satisfaction.
• Represent Direct Air professionally during customer interactions.
• Maintain professional communication with customers and vendors throughout service or repair work.
• Create and maintain daily schedules for assigned service technicians.
• Review work orders daily, ensure completion, schedule follow-ups, enter notes in customer records, and close work orders in the system.
• Update call logs after each phone call.
• Assist other dispatchers with challenges.
• Create accurate estimates based on technicians’ notes.
• Track estimates from initiation through project completion and resolve issues that impede progress.
• Adjust daily schedules to assign appropriate technicians to emergency situations.
• Organize, delegate, and assign jobs appropriately.

Benefits

• Flexible hours
• Friendly work environment
• Health insurance
• Dental insurance
• Vision insurance
• Prescription coverage
• Paid life insurance
• Matching 401(k)
• Paid training
• Paid time off
• Weekly pay
• Career advancement opportunities
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed