Paratransit Dispatcher

Palm Tran • Central - Palm Tran, FL

1d

About The Position

This administrative support position performs paratransit dispatching for a demand-responsive program. Its primary function is to maintain organized, efficient routes that support the safe and efficient operation of paratransit drivers. The dispatcher assists drivers in picking up passengers on time and arranging the most direct trips possible. The work requires planning, arranging, and prioritizing trips. Supervision is received from an administrative superior, who reviews work through observation and written reports. The position reports to the Paratransit Operations Supervisor and/or Operations Manager, Scheduling and Dispatch, and is safety-sensitive.

Requirements

• Graduation from high school or an equivalent recognized certification (GED).
• At least two years of experience working in a dispatch position or in the transportation industry.
• Experience working with Microsoft Word and Excel.
• Possess a valid Florida driver's license and meet all applicable driving record requirements before onboarding.
• Successfully complete all required pre-employment background screenings before onboarding.

Nice To Haves

• Knowledge of the Americans with Disabilities Act (ADA).
• Experience using two-way communication systems.
• Experience with transit scheduling software, such as Trapeze PASS, and dispatching duties.
• Bilingual English/Spanish skills; applicants must specify this on the application.

Responsibilities

• Dispatch paratransit drivers for the demand-responsive program.
• Plan, arrange, and prioritize trips.
• Maintain organized and efficient routes to support safe and efficient driver operations.
• Assist drivers in picking up passengers on time and providing the most direct trip possible.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED