Director Of Housekeeping Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of experience as a supervisor or manager in the hospitality industry.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal, written, and electronic communication skills.
• Excellent leadership and customer-relations skills; detail-oriented with strong organizational and communication abilities.
• Intermediate computer skills and basic computational abilities; knowledge of mathematical calculations, computer programs, and budget analysis.
• Ability to analyze and anticipate user needs and make sound judgments about tools and supplies required at the property.
• Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy to gather information and resolve conflicts.
• Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
• Self-driven ability to work independently; strong issue-resolution and analytical skills with attention to detail.
• Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
• Ability to perform the essential functions with or without reasonable accommodation, including the listed physical demands.
• Must comply with company policies, hotel rules, safety procedures, attendance standards, and grooming and uniform standards.

Nice To Haves

• Knowledge of loyalty programs, brand standards, and hospitality industry systems.

Responsibilities

• Plan and organize cleaning of guest rooms and public areas, and assign daily work to housekeeping staff.
• Train housekeeping associates and ensure they follow service standards and procedures.
• Inspect guest rooms and public areas, document inspection results, and track areas requiring improvement.
• Maintain key-control procedures and collect keys and assignment sheets at the end of each shift.
• Log and respond to Lost and Found inquiries.
• Respond to guest requests, concerns, and complaints related to housekeeping service or equipment.
• Ensure health and sanitation standards are met and maintain hotel cleanliness standards.
• Manage housekeeping payroll and expenses within approved budgets and forecasts.
• Establish departmental administrative rules, policies, and procedures, and post room-occupancy records.
• Participate in Manager on Duty shifts and respond to guest or safety issues.
• Monitor supplies and equipment inventories; complete monthly linen and OS&E inventories.
• Determine staffing requirements based on business forecasts and schedule staff accordingly.
• Monitor procedures for guest calls and housekeeping preventive-maintenance projects.
• Maintain communication and cooperation with internal departments to support guest service.
• Attend required training, meetings, and activities; promote a positive work environment and follow employee handbook guidelines.
• Keep the department, back-of-house areas, and front-of-house areas clean and organized.
• Monitor guest satisfaction surveys and comments, identify improvement opportunities, and promote problem solving.
• Recruit and select qualified staff; provide orientation, training, coaching, counseling, performance feedback, and ongoing communication of expectations.
• Follow safe work practices and ensure compliance with OSHA, Cal-OSHA, and other applicable regulatory requirements.
• Assist with guest inquiries, follow company and safety and security policies, report maintenance problems and safety incidents, and perform other reasonable duties as requested by supervisors.
• Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards; maintain regular attendance and attend scheduled training and meetings.