Director of Housekeeping ("Director de limpieza y mantenimiento")

Azul Hospitality•Paso Robles, CA

43d•$80,000 - $85,000•Onsite

About The Position

The Director of Housekeeping manages the Housekeeping Department to ensure hotel facilities, guest rooms, and public areas meet hotel standards. The role oversees daily cleaning operations, staff training and performance, inspections, guest concerns, departmental budgets and inventories, staffing, and compliance with health, safety, and regulatory requirements. The Director works with other hotel departments to support a consistent positive guest experience and may participate in Manager on Duty shifts.

Requirements

High school diploma or equivalent.
At least two years of experience as a supervisor or manager in the hospitality industry.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership and customer-relations skills; detail-oriented with strong organizational and communication abilities.
Intermediate computer skills and basic computational abilities; knowledge of mathematical calculations, computer programs, and budget analysis.
Ability to analyze and anticipate user needs and make sound judgments about tools and supplies required at the property.
Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy to gather information and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven ability to work independently; strong issue-resolution and analytical skills with attention to detail.
Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
Ability to perform the essential functions with or without reasonable accommodation, including the listed physical demands.
Must comply with company policies, hotel rules, safety procedures, attendance standards, and grooming and uniform standards.

Nice To Haves

Knowledge of loyalty programs, brand standards, and hospitality industry systems.

Responsibilities

Plan and organize cleaning of guest rooms and public areas, and assign daily work to housekeeping staff.
Train housekeeping associates and ensure they follow service standards and procedures.
Inspect guest rooms and public areas, document inspection results, and track areas requiring improvement.
Maintain key-control procedures and collect keys and assignment sheets at the end of each shift.
Log and respond to Lost and Found inquiries.
Respond to guest requests, concerns, and complaints related to housekeeping service or equipment.
Ensure health and sanitation standards are met and maintain hotel cleanliness standards.
Manage housekeeping payroll and expenses within approved budgets and forecasts.
Establish departmental administrative rules, policies, and procedures, and post room-occupancy records.
Participate in Manager on Duty shifts and respond to guest or safety issues.
Monitor supplies and equipment inventories; complete monthly linen and OS&E inventories.
Determine staffing requirements based on business forecasts and schedule staff accordingly.
Monitor procedures for guest calls and housekeeping preventive-maintenance projects.
Maintain communication and cooperation with internal departments to support guest service.
Attend required training, meetings, and activities; promote a positive work environment and follow employee handbook guidelines.
Keep the department, back-of-house areas, and front-of-house areas clean and organized.
Monitor guest satisfaction surveys and comments, identify improvement opportunities, and promote problem solving.
Recruit and select qualified staff; provide orientation, training, coaching, counseling, performance feedback, and ongoing communication of expectations.
Follow safe work practices and ensure compliance with OSHA, Cal-OSHA, and other applicable regulatory requirements.
Assist with guest inquiries, follow company and safety and security policies, report maintenance problems and safety incidents, and perform other reasonable duties as requested by supervisors.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards; maintain regular attendance and attend scheduled training and meetings.