Housekeeping Inspector ("Inspector de Limpieza")

Azul Hospitality•Detroit, MI

2d•Onsite

About The Position

The Housekeeping Inspector ensures guest rooms meet the hotel’s cleanliness and condition standards and support guest satisfaction. The role conducts thorough daily inspections of guest rooms and other hotel areas, checks compliance with brand and health standards, and works with Room Attendants to promote consistent housekeeping practices. It also helps coordinate guest requests, maintain public areas, and ensure rooms are ready for VIPs, loyalty members, and daily showings. The position works with Room Attendants, Housemen, Public Area Attendants, and supervisors. It reports maintenance and safety concerns, follows company and safety procedures, maintains professional communication, and performs other duties as assigned. Work is primarily indoors in a temperature-controlled hotel environment. Schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school education or equivalent.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership capability and customer-relations skills.
Detail orientation and strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven ability to work independently.
Strong issue-resolution and analytical skills with attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to meet the stated physical demands, including lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds.
Regular attendance and ability to work varying schedules based on hotel business needs.
Attendance at scheduled training sessions and meetings.

Nice To Haves

Experience in the hospitality industry.

Responsibilities

Inspect daily cleaning of guest rooms, public areas, and back-of-house areas.
Conduct daily guest-room inspections to ensure rooms meet hotel brand standards.
Ensure health and sanitation standards are met to support cleanliness and guest satisfaction.
Work with Room Attendants to ensure daily calendar tasks are completed.
Communicate quality issues to Room Attendants and ensure corrections are made promptly.
Complete guest requests throughout the day and ensure open tickets and requests are closed.
Inspect Room Attendant carts and closets to ensure they are stocked, clean, and organized.
Ensure VIP and loyalty-member rooms are ready and inspected by check-in time.
Ensure daily show rooms are ready and inspected.
Work with Housemen and Public Area Attendants to maintain glass doors and windows throughout the assigned building.
Use proper two-way radio and phone etiquette when communicating with co-workers.
Delegate assigned daily work to House Attendants to keep trash chute rooms clean.
Maintain hallways and stairwells, including vacuuming and carpet extraction.
Maintain hallway lamps, elevators, and hallway telephones, including supplying hallway telephones.
Support Room Attendants by cleaning and stripping guest rooms as needed.
Report maintenance issues and necessary room repairs.
Keep unacceptable rooms out of inventory until identified issues are addressed.
Leave the work area clean when finished.
Assist with guest inquiries and report maintenance problems, safety hazards, accidents, or injuries.
Follow company, safety, and security policies and procedures.
Perform other reasonable duties assigned by supervisors or managers.