Director Of Housekeeping Jobs

About The Position

Requirements

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess intermediate computer skills.
• Must possess basic computational abilities.
• Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
• Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
• High school or equivalent education required.
• Must have a minimum of three years’ experience as a supervisor or manager within the hospitality industry.
• Ability to provide and maintain a valid driver’s license as the position may require the operation of motorized and electric vehicles.
• Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
• Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities.
• Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
• In addition, attendance at all scheduled training sessions and meetings is required.

Nice To Haves

• English/Spanish Preferred
• Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.

Responsibilities

• Assist planning and organizing the cleaning of all guests' rooms and public areas.
• Provide daily cleaning assignments to the housekeeping staff.
• Ensure that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
• Conduct daily inspections of guest rooms and public areas to ensure the hotel’s cleanliness standards are being followed.
• Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
• Log Lost and Found items and answer inquiries to maintain controls and ensure guest satisfaction.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
• Ensure all housekeeping departmental payroll and expenses are managed to meet the approved operating budgets and forecast.
• Assist with the enforcement of departmental rules and regulations, policies, and procedures.
• Post room occupancy records.
• Participate in MOD shifts to respond to any guest or safety issues.
• Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
• Determine appropriate staffing levels for forecasted business and schedules staff members accordingly.
• Monitor and utilize property procedures for guest calls as well as housekeeping preventative maintenance projects.
• Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster best possible service to all guests.
• Attend all scheduled training, departmental and hotel meetings and activities, promote positive working environments for all associates, and follow guidelines and procedures set forth in employee handbook.
• Maintain cleanliness and organization in the department.
• Records inspection results from the management team on a tracking log and inspects as needed.
• Participate in monthly linen and OS&E inventories.
• Ensure all back of house and front of house areas are organized and cleaned at all times.
• Maintain standards of hotel cleanliness and a consistent positive guest experience.
• Monitor and respond to Guest Satisfaction Surveys and guest comments via third party sites, comments card etc.
• Address guests’ complaints regarding housekeeping service or equipment.
• Isolate and analyze areas in need of improvement and encourage a climate of problem solving and action.
• Participate in the recruitment and selection of qualified candidates, provide staff members with the orientation and training needed to understand expectations and perform job responsibilities.
• Provide training, coaching, and counseling to all housekeeping staff members and provide performance feedback to ensure maximum efficiency.
• Communicate performance expectations and provide staff members with on-going feedback.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.
• Be familiar with all company policies and benefits.
• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

Benefits

• Be familiar with all company policies and benefits.