Assistant Director of Housekeeping

Pyramid Global Hospitality•Chatham, MA

3d•Onsite

About The Position

The Assistant Director of Housekeeping will have overall responsibility for managing the housekeeping department and laundry operation, as well as property/public space conditions, to ensure that product quality and service standards are met and that optimum service is provided to hotel guests. This role ensures that all Chatham Bars Inn, Forbes, and Preferred Hotel Group standards are adhered to. The Assistant Director of Housekeeping is responsible for managing and promoting quality service, assisting with financial goals, short-term planning, and day-to-day operations. The property, Chatham Bars Inn, is a Forbes Five-Star resort located on 25 oceanfront acres in Chatham, Massachusetts. It features 217 rooms and suites, a private beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The resort also boasts a 8-acre farm that supplies its six dining options with fresh, local produce and offers farm-to-table dinners.

Requirements

Forbes Travel Guide Five Star experience required or Luxury Resort equivalent
Minimum of 3 years of hotel/resort housekeeping experience
Minimum of 5 years management experience
Demonstrated leadership abilities
Ability to work in a fast paced environment and handle high pressure situations
Ability to communicate well with customers and all operational departments throughout the Hotel
Ability to effectively communicate in English, both verbal and written
Superior communication skills and customer service skills
Ability to work a flexible schedule to include weekends and holidays
Able to lift up to 50lbs

Responsibilities

Managing day-to-day activities of the housekeeping department; hiring, planning, scheduling, and organizing staff to ensure proper coverage
Fosters high morale, promotes a positive work environment built on effective communication and mutual respect for one another
Promote teamwork and motivation through daily communication
Communicate and enforce policies and procedures
Conduct pre-shift meetings and review all information pertinent to the day’s activities
Ensure that special guest requests are met in an efficient manner
Establish par levels for supplies and equipment
Must have follow-through process on short-term and long-term programs
Manage and monitor key control systems to ensure security
Monitor sound procedures for Lost and Found
Assist with developing, implementing, and maintaining internal training and development programs for staff
Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks
Assist with implementation and maintaining of housekeeping sanitation and cleanliness standards in all areas of staff responsibility
Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation