Assistant Director of Housekeeping

Marriott • Kahuku, HI

5d • $88,000 - $108,000

About The Position

The Assistant Director of Housekeeping assists in managing daily housekeeping functions and staff to ensure guest rooms, public spaces, and employee areas are clean and well maintained. The role directs and works with the team to execute housekeeping operations, focusing on guest and employee satisfaction and achievement of the operating budget. The Assistant Director inspects assigned areas and follows up with plans to improve results.

The position oversees staffing, supplies, inspections, shift operations, and compliance with housekeeping policies and standards. It also supports employee training, scheduling, feedback, recognition, discipline, and hiring, and promotes exceptional guest service by responding to complaints and helping improve satisfaction.

At The Ritz-Carlton, the role is expected to exemplify the brand’s Gold Standards, including its Employee Promise, Credo, and Service Values, and to help deliver gracious, thoughtful luxury service.

Requirements

• High school diploma or GED and two years of experience in housekeeping or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

• Review staffing levels to meet guest-service needs, operational requirements, and financial objectives.
• Prepare housekeeping work assignments using rooms requiring immediate cleaning and expected check-outs or discharges.
• Inventory stock and ensure adequate supplies are available.
• Supervise inspections of guestrooms and public spaces.
• Manage housekeeping operations to achieve or exceed budgeted goals.
• Ensure employees have appropriate supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and follow up to confirm understanding.
• Supervise daily housekeeping shifts and ensure compliance with policies, standards, and procedures.
• Participate in departmental meetings and communicate departmental goals consistently.
• Train new room attendants using available on-the-job training tools and provide follow-up training as needed.
• Build and maintain collaborative relationships with employees and encourage reciprocal relationships.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand expectations and parameters.
• Administer property policies consistently and ensure disciplinary procedures and documentation follow policy.
• Observe employee service behaviors and provide feedback.
• Ensure employee recognition takes place across all shifts.
• Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in progressive discipline procedures.
• Participate in interviewing and hiring team members with appropriate skills.
• Set a positive example in guest relations.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction in departmental meetings and promote continuous improvement.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.
• Deliver The Ritz-Carlton Gold Standards graciously and thoughtfully.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED