Assistant Director of Housekeeping

Compass Cove Resort • Myrtle Beach, SC

5d

About The Position

The Assistant Director of Housekeeping provides initial support to the Director of Housekeeping and oversees the cleanliness of the property in accordance with Department of Health, hotel, and company standards. The role plans, organizes, and develops housekeeping department operations while following policies and procedures and continually working to improve operational standards. It helps ensure high-quality guest care through prompt, courteous service and is responsible for staffing, scheduling, training, and developing hourly team members.

Requirements

• 3–5 years of experience in a housekeeping management or supervisory position.
• Previous experience managing a team of 50 or more housekeeping employees through motivation, coaching, and development.
• Ability to anticipate customer needs, adapt goals or direction quickly, and multitask.
• Working knowledge of room management systems.
• Ability to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside the organization.
• Self-motivated and able to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications, including word processing, spreadsheets, and databases.
• Passion for providing exceptional service to guests and team members.
• Reliability, diligence, dedication, and attention to detail.
• Teamwork and collaboration skills.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.

Responsibilities

• Ensure cleanliness, sanitation, safety, and appropriate conduct throughout the resort.
• Recruit, train, coach, onboard, and counsel housekeeping team members in accordance with company, state, and federal regulations.
• Manage housekeeping finances, budgets, and inventory controls.
• Plan, organize, and monitor department operations in close coordination with and support of the Director of Housekeeping.
• Assist with department reviews, purchasing, reordering, and maintaining supplies and inventory.
• Evaluate and report maintenance issues involving furniture, fixtures, and equipment.
• Monitor service metrics within areas of responsibility, including guest service scores and TripAdvisor results.
• Delegate duties and projects and follow up consistently.
• Maintain a clean and organized work area.
• Promptly resolve guest complaints or issues and record, store, and dispose of lost-and-found items left in guestrooms.
• Report unsafe work conditions to the Resort Manager or General Manager.
• Apply knowledge of OSHA and housekeeping department safety standards.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Medical and dental insurance for qualifying team members.
• Supplemental insurance plans, such as vision and life insurance, for qualifying team members.
• Paid time off.
• 401(k) retirement plan with company match.
• Bereavement leave.
• Jury duty pay.
• Employee Assistance Program.
• David L. Brittain Scholarship Program.
• Tuition reimbursement.
• Resort accommodations discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed