Assistant Director of Housekeeping
About The Position
To assist the Director of Housekeeping in maintaining an orderly and clean property. This role involves ensuring that departmental standards are maintained at a superior level daily, acting as the Director of Housekeeping in their absence, and completing various reports. The Assistant Director will also be responsible for training new supervisors and staff, managing key control, and working closely with laundry and head houseperson personnel. Key duties include inspecting public areas, supervising VIP room cleaning, assisting with inventory, creating departmental schedules, and informing night staff of special requests.
Requirements
- Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.
- High school diploma.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Ability to prioritize, organize and follow-up.
- Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
- Ability to follow directions thoroughly.
- Ability to understand a guest’s service needs.
- Ability to work cohesively with co-workers as part of a team.
- Ability to work with minimal supervision.
- Ability to maintain confidentiality of guest information and pertinent hotel data.
- Ability to read and interpret business records and statistical reports.
- Basic mathematical skills to interpret financial information and prepare budgets.
- Ability to analyze and interpret established policies.
- Ability to understand the government regulations covering business operation.
- Ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions.
- Ability to see differences in widths and lengths of lines such as those on graphs.
- Ability to deal with the general public, customers, employees, union and government officials with tact and courtesy.
- Ability to plan and organize the work of others.
- Ability to change activity frequently and cope with interruptions.
- Ability to speak and write clearly.
- Ability to accept full responsibility for managing an activity.
- Required to speak, read and write English.
Nice To Haves
- Fluency in other languages is preferred.
Responsibilities
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Act as Director of Housekeeping when the Director is off the property.
- Complete morning and evening reports and assist with assignment of room attendants and housepersons.
- Responsible for key control.
- Train new supervisors and assist in training room attendants, housepersons, and other housekeeping staff.
- Work with laundry personnel and train them when needed.
- Inspect all public areas daily.
- Report all injuries to security so a written report can be made.
- Work closely with Head houseperson and ensure par of supplies of linen and amenities are in linen storerooms.
- Personally supervise the cleaning of VIP rooms and inform Director of Housekeeping for inspection upon completion.
- Assist in all physical inventory of linens and supplies.
- Make schedule for the department weekly.
- Inform night staff of VIP rooms and special requests and assignments.
- Perform all other duties as required.
Benefits
- Eligible for bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
