Housekeeping

TownePlace Suites Portland Hillsboro • Hillsboro, OR

58d • Onsite

About The Position

InnVentures is hiring an Area Director of Housekeeping to oversee housekeeping teams across multiple hotel properties. The role is focused on motivating teams to deliver high-quality work and ensuring guests enjoy a comfortable, memorable stay. The position oversees daily housekeeping operations, staffing, budgets, sustainability programs, inventory, ordering, scheduling, and service quality while working with Maintenance and Front Desk teams.

Requirements

• At least 3 years of progressive experience in a hotel or related field, or a four-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Long hours are sometimes required.
• Medium physical work: exerting up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

• Hire, train, supervise, counsel, motivate, and recognize housekeeping staff at each location.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling within each hotel's department budget.
• Inspect housekeeping work to ensure quality and cleanliness meet brand standards.
• Greet and assist guests with requests and build relationships with long-term and repeat guests to encourage loyalty and satisfaction.
• Work with Maintenance and Front Desk teams at each hotel to maintain a consistent, high-quality product and strong customer satisfaction scores.
• Ensure employees follow safe work practices and procedures while meeting department productivity requirements.
• Attend hotel-required meetings and training.
• Participate in Manager on Duty coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.
• Comply with InnVentures standards and regulations to support safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid time off, including vacation and sick leave
• Paid holidays
• Voluntary benefits, including accident, life, critical illness, and Flexible Spending Account options
• Hotel benefits
• Employee assistance program
• Leadership development program
• Daily pay
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager