Housekeeping

INTOWN SUITES•Concord, NC

10d•Onsite

About The Position

The Housekeeper maintains a clean, safe, and welcoming environment for guests by performing routine and deep cleaning of guest rooms, hallways, laundry areas, and common spaces. The role ensures company cleanliness standards and guest service expectations are met, helping keep accommodations properly maintained and ready for occupancy. The Housekeeper follows cleaning and equipment procedures, maintains supplies, reports room readiness and any guest concerns or safety and security violations to the appropriate supervisor, and provides superior customer service when interacting with guests. The position may involve stepping into a variety of housekeeping or laundry roles in response to business needs. The work is indoors on hard and carpeted surfaces and requires standing for eight-hour shifts. The role also involves exposure to extreme weather conditions, cold, and heat, and requires lifting and moving items as well as bending, squatting, and other physical activity.

Requirements

Good knowledge of housekeeping and laundry standard operating procedures and techniques.
Ability to follow instructions and directions and meet deadlines.
Ability to clean the minimum required number of rooms per shift.
Ability to scrub and scour surfaces, extend arms overhead, and stoop, bend, and squat while cleaning.
Ability to step in and perform a variety of housekeeping or laundry positions in response to business needs.
Ability to visually inspect guest rooms, public areas, and service areas for cleanliness and presentation quality.
Ability to manage multiple activities in stressful situations and under time constraints.
Ability to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Ability to occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to stand for eight-hour shifts.

Responsibilities

Clean guest rooms according to company standard operating procedures.
Remove trash and miscellaneous debris from guest rooms and surrounding areas.
Ensure all hotel areas meet company standards, including areas outside the assigned cleaning area.
Clean bath areas, including tubs, toilets, sinks, walls, and lights, and remove and replace bath linens.
Clean kitchen and dining areas, including refrigerators, microwaves, sinks, counters, cabinets, and tables.
Vacuum and wash floors according to standard operating procedures.
Dust and polish furniture and appliances.
Clean the outside appearance of rooms, including siding, A/C grills, doors, and windows.
Notify the Head Guest Room Attendant when rooms are ready.
Restock the housekeeping cart at the end of the shift.
Operate housekeeping equipment according to standard operating procedures.
Immediately notify a supervisor of safety or security policy violations and guest concerns.
Maintain superior customer service when interacting with guests.