Amway Grand Plaza Director of Housekeeping & Laundry Services

AHC Hospitality•Grand Rapids, MI

57d•Onsite

About The Position

The Executive Housekeeper is a key leader within the rooms division responsible for setting and achieving cleanliness goals and quality cleanliness standards of all areas within in the hotel. The Executive Housekeeper must impact all elements of the department from standards of cleanliness and associate morale to budgetary goals and inter-departmental relations.

Requirements

Must be reliable; willing to work PM hours, weekends and holidays
Ability to communicate in English both verbally and written.
Ability to use the OnQ property management system, Microsoft excel/word, and ADP
Able to use different types of chemicals.
Requires the ability to manage different personalities in a high stress environment
Understanding of operating a budget and maintaining budget
High School Education Required
Previous Management Experience in Housekeeping
Working knowledge of all federal, state, and local laws governing equal employment opportunities and civil rights.

Responsibilities

Overseeing daily operations of the housekeeping & laundry departments
Ensure 4 diamond cleanliness standards are met in guest rooms, public spaces, and back of the house areas
Review financial statements on a daily/monthly basis
Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
Actively participate in annual capital and budgetary planning
Provide immediate response to all guest problems and correspondence
Coach, council, and mentor associates in the department to achieve goals
Have a working knowledge of all housekeeping cleaning equipment, chemicals, and preventive maintenance programs for such machines.
Responsible for training all associates on proper usage and handling of cleaning equipment and chemicals
To establish a high degree of excellence in the Housekeeping Department
Supervise a team of 140+ team members, including supervisors, Assistant Managers and the Director of Laundry
Provide associates with a weekly schedule by Mondays
Work closely with other departments, such as Engineering, Laundry, and the Front Desk to ensure guest satisfaction and 4 diamond quality
Process payroll on a weekly basis
Attend hotel required meetings
Ensure expenses do not surpass budgetary controls
Control overtime by properly scheduling
Complete weekly supply inventory/purchasing
Ensure compliance with all Hilton Brand Standards and Quality Assurance Audits
Thorough understanding of SALT (Service & Loyalty Tracking) Software
Ensure all employee reviews are completed on time
Review out-of-order rooms daily and ensure room type availability for arriving guests
Develop LSOPs as needed
Adhere to and enforce rules and policies of the department and hotel
Ensure and monitor that proper key controls are in effect.
Work with Director of Laundry to ensure proper laundry pars/inventories are taken
Communicate with engineering to ensure needed projects are being completed by monitoring inventory
Ensure all uniform room expectations are being met
Ensure Lost & found articles are stored properly and logs are maintained.
Abide by all FMLA and ADA laws