Amway Grand Plaza Housekeeping Runner - 2nd Shift

AHC Hospitality•Grand Rapids, MI

11d

About The Position

The Housekeeping Runner is an integral member of the Housekeeping team, responsible for delivering requested guest-room items to guests and associates throughout the shift. The role provides friendly, professional guest service, responds to requests and complaints promptly, ensures delivered items are clean and working, replenishes linen and guest amenities, and reports maintenance deficiencies. The position requires flexibility in a fast-paced environment and adherence to safety procedures, hotel standards, and applicable laws. This is a part-time, second-shift position requiring weekend availability. Previous hospitality experience is preferred but not required.

Requirements

Ability to move large and heavy objects, including carts, large bags of linen, ironing boards, furniture, and mattresses.
Ability to read and recognize room numbers.
Ability to communicate effectively with guests and team members verbally and in writing.
Ability to learn, follow, and enforce cleanliness standards throughout rooms.
Ability to follow safety procedures and recognize and respond to emergency situations.
Able to lift 75 pounds and push or pull carts weighing 150 pounds.
Able to be on feet for eight hours per day.
Able to bend, twist, kneel, push, and lift up to 50 pounds.
Ability to use hands and fingers to handle or feel objects and frequently reach with hands and arms.
Occasionally required to sit, stoop, kneel, crouch, or crawl.
Weekend availability.

Nice To Haves

Previous hospitality experience.

Responsibilities

Greet guests promptly with a friendly and sincere acknowledgment.
Provide guests with information about hotel services, activities, and local attractions.
Address guest complaints and requests professionally and patiently within ten minutes.
Ensure items delivered to guest rooms are clean and in working order.
Check storerooms for items such as pack-and-plays, microwaves, refrigerators, fans, and ozone machines, and ensure they are safe.
Report maintenance deficiencies to help maintain guest rooms in compliance with hotel standards.
Replenish linen and guest amenities.
Assist coworkers as requested.
Adapt to a fast-paced environment and spontaneous guest and business needs.
Maintain a professional appearance and conduct.
Help ensure compliance with applicable federal, state, and local laws, including OSHA, within the scope of the position.
Use gloves and safety glasses as needed; report defective, damaged, lost, or ill-fitting personal protective equipment or equipment to management.
Maintain regular attendance in accordance with company and site guidelines.
Carry out reasonable requests from supervisors or management.
Know emergency procedures and how to act in an emergency.
Follow cleanliness standards and safety procedures.
Move and handle items such as carts, linen bags, ironing boards, furniture, and mattresses.