Amway Grand Plaza Houseperson/Banquet Set up - 2nd Shift
About The Position
The Houseperson/Banquet Set up associate fulfills daily banquet room setup operations across AHC properties and follows Amway Grand Plaza Hotel expectations and AHC guest service standards. The role supports a teamwork environment and provides quality service to guests. This is a full-time, second-shift position requiring weekend availability. The associate completes tasks assigned through assignment sheets, event orders, or operational needs; inspects meeting rooms to ensure they are ready for client functions; and transports and sets up equipment between facilities and other locations. The associate maintains equipment, reports damaged equipment for repair, communicates special equipment needs to management, and oversees the upkeep of equipment, meeting rooms, and storage areas. The role also manages activity throughout the hotel and other locations during production and events, may assist other departments with family meals or buffets, follows departmental safety and emergency procedures, and checks assigned hotel areas for cleanliness and removal of unnecessary equipment. Other duties may be assigned by the manager. The position is eligible for discounted downtown parking, free employee meals, and hotel and restaurant discounts.
Requirements
- Ability to work collaboratively in a team environment and foster a positive atmosphere.
- Ability to manage time and prioritize tasks efficiently.
- Physical stamina to stand for extended periods, lift heavy items, and perform event-service tasks.
- Maintain a neat, professional appearance in accordance with company standards.
- Adaptability to changing situations and event requirements.
- Clear and effective communication with guests, team members, and management.
- Ability to address and resolve guest concerns or issues promptly and professionally.
- Attention to detail and accuracy in service and presentation.
- High school diploma or GED.
- Weekend availability.
- Ability to stand and walk regularly; handle or feel objects with hands and fingers; frequently reach with hands and arms; regularly talk or hear and taste or smell; and occasionally sit, stoop, kneel, crouch, or crawl.
- Ability to occasionally lift and/or move up to 50–75 pounds.
- Close, distance, and peripheral vision.
Nice To Haves
- Related experience and/or training.
Responsibilities
- Complete tasks as designated by assignment sheets, event orders, or operational needs.
- Inspect meeting rooms to ensure they are ready for client functions.
- Transport and set up equipment between existing facilities and other locations.
- Maintain equipment and report damaged equipment to an assistant manager or manager for prompt repair.
- Ensure necessary equipment is available for events and communicate special equipment needs to an assistant manager or manager.
- Oversee the maintenance and upkeep of equipment and meeting room spaces.
- Oversee the maintenance and upkeep of storage areas.
- Manage the flow of activity throughout the hotel and other locations during production and events.
- Assist other departments with setting up family meals or buffets when required.
- Ensure departmental safety and emergency procedures are followed.
- Walk through hotel areas assigned to Conference Services to ensure they are clean and unnecessary equipment has been removed.
- Perform other duties as assigned by the manager.
Benefits
- Discounted downtown parking
- Free employee meals
- Hotel and restaurant discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
