Amway Grand Plaza Houseperson/Banquet Set up - 2nd Shift

AHC Hospitality•Grand Rapids, MI

About The Position

The Houseperson/Banquet Set up associate fulfills daily banquet room setup operations across AHC Hospitality properties. The role follows Amway Grand Plaza Hotel expectations and AHC guest service standards, contributes to a collaborative team environment, and provides quality service to guests. This is a full-time position on the second shift, and weekend availability is required. The associate completes assigned setup tasks, inspects meeting rooms before client functions, transports and sets up equipment, maintains equipment and meeting spaces, and coordinates equipment needs with management. The position also involves managing activity during event production, supporting other departments with family meals or buffets when needed, following safety and emergency procedures, and ensuring assigned hotel areas are clean and free of unnecessary equipment. The role requires standing and walking regularly, handling and moving equipment, and occasionally lifting or moving 50–75 pounds. A high school diploma or GED is required; related experience or training is a plus. Benefits listed include discounted downtown parking, free employee meals, and hotel and restaurant discounts.

Requirements

High school diploma or GED.
Ability to work collaboratively in a team environment and foster a positive atmosphere.
Ability to manage time and prioritize tasks efficiently.
Physical stamina to stand for extended periods, lift heavy items, and perform event-service tasks.
Maintain a neat, professional appearance in accordance with company standards.
Flexibility to adjust to changing event situations and requirements.
Ability to communicate clearly and effectively with guests, team members, and management.
Ability to address and resolve guest concerns or issues promptly and professionally.
Attention to detail to ensure accuracy in service and presentation.
Regularly stand and walk; use hands and fingers to handle or feel objects; and frequently reach with hands and arms.
Regularly talk or hear; taste or smell.
Occasionally sit, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 50–75 pounds.
Required vision abilities include close, distance, and peripheral vision.
Weekend availability is required.

Nice To Haves

Related experience and/or training.

Responsibilities

Complete tasks designated by assignment sheets, event orders, and operational needs.
Inspect meeting rooms to ensure they are ready for client functions.
Transport and set up equipment between facilities and other locations.
Maintain equipment and promptly report damaged equipment to an assistant manager or manager for repair.
Ensure the equipment needed for events is available and communicate special equipment needs to an assistant manager or manager.
Oversee the maintenance and upkeep of equipment and meeting room spaces.
Oversee the maintenance and upkeep of storage areas.
Manage the flow of activity throughout the hotel and other locations during production and events.
Assist other departments with setting up family meals or buffets when required.
Ensure departmental safety and emergency procedures are followed.
Walk through assigned hotel areas to ensure they are clean and unnecessary equipment has been removed.
Perform other duties as assigned by the manager.