Amway Grand Plaza Houseperson/Banquet Set up - 3rd Shift

AHC Hospitality•Grand Rapids, MI

15h

About The Position

The Houseperson/Banquet Set up associate fulfills daily banquet room setup operations across AHC Hospitality properties, following Amway Grand Plaza Hotel expectations and AHC guest service standards. The role supports a teamwork-oriented department and provides quality service to guests. It is part-time, with third-shift hours from 11 p.m. to 7 a.m.; weekend availability is required. The associate completes assigned setup tasks, inspects meeting rooms for client functions, transports and sets up equipment, and maintains equipment, meeting spaces, and storage areas. The role also supports event operations throughout the hotel, may assist other departments with family meals or buffets, and helps ensure assigned areas are clean and safety and emergency procedures are followed.

Requirements

High school diploma or GED.
Ability to work collaboratively in a team environment and support colleagues.
Ability to manage time and prioritize tasks efficiently.
Ability to stand for extended periods, lift heavy items, and perform physical event-service tasks.
Maintain a neat, professional appearance in accordance with company standards.
Flexibility to adapt to changing situations and event requirements.
Ability to communicate clearly and effectively with guests, team members, and management.
Ability to address and resolve guest concerns or issues promptly and professionally.
Attention to detail in service and presentation.
Weekend availability is required.

Nice To Haves

Related experience and/or training.

Responsibilities

Complete tasks designated by assignment sheets, event orders, and operational needs.
Inspect meeting rooms to ensure they are ready for client functions.
Transport and set up equipment between facilities and other locations.
Maintain equipment and promptly report damaged equipment to the assistant manager or manager for repair.
Ensure necessary equipment is available for events and communicate special equipment needs to the assistant manager or manager.
Oversee the maintenance and upkeep of equipment, meeting room spaces, and storage areas.
Manage the flow of activity throughout the hotel and other locations during production and events.
Assist other departments with setting up family meals or buffets when required.
Ensure departmental safety and emergency procedures are followed.
Walk through assigned hotel areas to ensure they are clean and unnecessary equipment has been removed.
Perform other duties as assigned by the manager.